Seasonal Retail At Your Service Associate, Bridgewater Commons
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Flexibility is required, including availability for nights, weekends, and holidays. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for a smooth pickup experience. You also help maintain a clean, inviting, shoppable space, recover merchandise, and complete BOPS orders and curbside deliveries promptly. Colleagues share loyalty benefits, support sales goals, and work collaboratively to deliver strong customer and store results. The position requires frequent use of computers and other technology, including handheld equipment and cash registers. Physical demands include standing, lifting, moving, reaching, and other physical activities. Macy’s describes a dynamic, inclusive work environment with competitive pay and benefits, learning and leadership development, colleague resource groups, and volunteer opportunities.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome and assist customers with genuine hospitality and personal conversations.
- Assist with all aspects of total-store fulfillment and use the required systems to complete transactions.
- Keep the customer pickup collection area organized and ensure pickup experiences are friction-free.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with and support colleagues.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
