Seasonal Retail At Your Service Associate, Solomon Pond
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced setting. Colleagues may work a variety of shifts, including nights, weekends, and holidays. The position includes engaging customers with genuine hospitality, supporting total-store fulfillment, completing transactions using relevant systems, and keeping pickup, return, and shopping areas clean and organized. Colleagues also help meet sales goals, share loyalty benefits, and contribute to a collaborative team environment. The posting describes the position as seasonal and states that schedules include weekend shifts; hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and contribute to team dynamics.
- Be comfortable using electronic devices.
- Able to talk, lift, move constantly, stand, and reach with arms and hands.
- Able to stand for at least two consecutive hours and lift at least 25 pounds.
- Able to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome and assist customers with genuine hospitality, building positive customer relationships.
- Support total-store fulfillment and complete transactions using the systems needed for the work.
- Keep the collection, pickup, return, and shopping areas clean, organized, and inviting.
- Ensure timely completion and curbside delivery of BOPS orders.
- Recover merchandise and help maintain a shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
