Seasonal Retail At Your Service Associate, San Bernardino Inland Center
About The Position
The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates help keep the shopping and service areas clean, organized, and inviting, and support sales goals and team results. Associates welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for smooth pickups. They help recover merchandise, maintain pickup and return areas, and complete BOPS orders and curbside deliveries in a timely manner. They also share loyalty program benefits, support customers through their visit, and collaborate with colleagues to improve service. Schedules may include a variety of shifts, including nights, weekends, and holidays, based on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Willingness to meet daily sales goals and open credit accounts while sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with all aspects of total-store fulfillment and use the necessary systems to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and help maintain a clean, inviting, shoppable space.
- Welcome customers, provide genuine hospitality, and build customer relationships through friendly conversations.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work collaboratively with colleagues to support sales goals and store results.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Education Level
No Education Listed
