Seasonal Retail At Your Service Associate, San Bernardino Inland Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues engage customers, support sales and loyalty goals, work collaboratively, and help keep the shopping and service areas clean, organized, and inviting. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability. The posting identifies this position as seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; stooping, kneeling, crouching, climbing ladders, and reaching above eye level are required.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, and order pickups.
- Welcome customers and provide genuine, personalized hospitality and assistance.
- Support total store fulfillment and use required systems to complete transactions and customer pickups.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and provide curbside delivery.
- Recover merchandise and maintain a clean, shoppable space.
- Share loyalty program benefits, support credit account openings, and work toward sales goals.
- Collaborate with colleagues and contribute to individual and store results.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Use a sincere, customer-focused closing, ensuring customers have what they need.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
