Ast Mgr Customer Experience

JCPenney • New York, NY

3d • Onsite

About The Position

As the Assistant Manager of Customer Experience, you contribute to profitable sales growth by attracting, developing, leading, retaining and engaging associates, leading strategies and initiatives, and executing sales building programs to enhance the customer experience through driving performance standards.

Requirements

• Contribute to profitable sales growth
• Attract, develop, lead, retain and engage associates
• Lead strategies and initiatives
• Execute sales building programs to enhance the customer experience
• Drive performance standards
• Coach and hold team accountable for outstanding customer service
• Manage the Manager on Duty (MOD) program
• Coach in the moment to enhance manager and supervisor abilities
• Ensure associates are focused on the right priorities
• Source and screen talent
• Partner with store leadership for effective hiring
• Oversee store payroll and related functions
• Ensure new hire orientation and training delivery
• Schedule talent and resources to achieve profit expense targets
• Deliver exceptional service
• Keep associates engaged
• Oversee pricing and signing processes
• Manage workload planning, weights and measures, price changes and re-ticketing
• Manage Door to Floor process
• Achieve productivity targets
• Establish and maintain stockroom processes
• Ensure overall stockroom organization and work safety
• Manage receiving, shipping, and reverse logistics
• Manage third-party carrier processes (FedEx, UPS, etc.)

Responsibilities

• Models, coaches, and holds team accountable for outstanding customer service.
• Leads the Manager on Duty (MOD) program, observes, engages, and coaches in the moment to enhance each manager’s and supervisor’s ability to execute and develop their own respective teams, and that associates are focused on the right priorities.
• Sources and screens talent and proactively partners with store leadership to deliver consistent and effective hiring processes.
• Oversees store payroll and other payroll functions to ensure associates receive appropriate pay for hours worked.
• Ensures that CES schedules and conducts new hire orientation, and that training is delivered by the appropriate leader.
• Schedules talent and resources to help achieve profit expense targets, effectively deliver exceptional service, and fully keep associates engaged.
• Oversees all pricing and signing processes including workload planning, weights and measures, price changes and re-ticketing, Door to Floor process, achievement of productivity target by setting goals and monitoring pace of work.
• Establishes and maintains stockroom processes including overall organization and work safety initiatives, receiving, shipping and reverse logistics including all third-party carrier processes (FedEx, UPS, etc.).

Benefits

• Eligible for bonus under the Management Incentive Plan
• Competitive benefits package including medical/dental/vision
• Term life insurance
• Paid vacation/holidays
• 401(k) with Company match
• Associate discount on merchandise at all Catalyst Brands
• Eight paid holidays during the calendar year for eligible associates
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed