Customer Compliance Mgr

Simmons Foods • Van Buren, AR

5h • Onsite

About The Position

To strengthen spec adherence and customer relationships by utilizing data analytics and key facility performance metrics. Connects and integrates internal and external Quality Assurance programs, related customers, regulatory agency activity, detecting/correcting out of specification situations, and optimizing product and process implementation. Communicates information related to the quality system internally and externally.

Requirements

• 3 years’ experience in food processing with experience related to food safety, quality management, auditing, and/or process development.
• Experience requirements are commensurate with education.
• Must have excellent computer skills with respect to the Microsoft Office Suite and statistical programs such as Minitab.
• Strong data entry skills are required.
• Intermediate to advanced level skills in Excel and PowerPoint as well as experience preparing documents for presentation.
• Must be able to work in various temperatures.
• Move about in a manufacturing environment and surrounding property.
• Must be able to stoop, bend, and climb ladders to perform inspections.
• Must be able to lift up to 50 lbs.

Nice To Haves

• Preference for food processing organizations.

Responsibilities

• Oversees the plant Quality System and all related programs to ensure that internal and external requirements are met and sustained.
• Works with FSQA team to ensure sustainability of programs and quality.
• Utilizes root cause analysis tools to aid in appropriate corrective action and preventive measures for identified risks or failures.
• Fits new customer requirements into existing processes while driving continuous improvement.
• Assists in the evaluation of projects and monitoring efforts.
• Works with customers and customer account teams.
• Facilitates organization of quality related data and records.
• Conducts customer quality trend analysis to assess consistency to specification, using internal and external data.
• Ensures customer data is uploaded to the appropriate share files or portals.
• Interprets and analyzes available data to aid in continuous improvement of products and processes.
• Initiates and leads cross-functional teams to problem solve data trends.
• Has the ability to produce, analyze, and report statistical data.
• Demonstrates advanced knowledge of the quality, food safety, and regulatory requirements related to plant programs and processes.
• Maintains all audit standards and leads plant adherence.
• Leads internal and external audits, attends third-party cuttings (as needed), and provides recap of results.
• Leads root cause analysis techniques to achieve appropriate corrective action and preventive measures are put into place for identified risks or failures.
• Directs and supervises employees’ work activities and monitors work performance.
• Collaborates with Human Resources to screen, interview and hire candidates.
• Administers disciplinary actions and recommends performance improvement actions in collaboration with the HR Manager.
• Monitors work performance and recommends compensation decisions based on guidelines.
• Follows Simmons values to develop and maintain a favorable working relationship with all employees.
• Promotes a cooperative and harmonious environment in order to facilitate positive employee morale, productivity, and continued improvement.
• Participates in the ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure best practices with all team members.
• Attends appropriate team meetings.
• Fosters strong cohesiveness regarding all major issues, e.g., direction, annual plan, budget, policy changes, etc.
• Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforce actions needed, to achieve synergy possible within the larger organization.
• Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies, LEAN); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.
• Performs other duties as necessary in support of business objectives.

Benefits

• As needed in the required environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager