Assurance Technical Specialist

Textile Exchange•New York, NY

3d•$65,000 - $80,000•Remote

About The Position

The Assurance Technical Specialist supports the work of the Assurance Technical team to implement and maintain the quality assurance and credibility of the Textile Exchange Standards through acting as content lead for focus areas of accreditation and chain of custody assurance. They also support assurance provider (certification and accreditation body) communications and internal assurance systems. The ideal candidate will have experience in the textile and/or certification sectors and will work across all Textile Exchange standards and policies.

Requirements

Two to four years of experience working in a certification/standards or sustainability scheme capacity.
Knowledge of accreditation systems, including ISO 17065 and/or ISO 17011.
Knowledge of chain of custody certification and auditing.
Strong English language communication skills. Ability to synthesize and present complex information in a simple, meaningful way.
Ability to communicate and collaborate respectfully and effectively in English with non-native English speakers.
Detail-oriented, logical, systematic, methodical, and highly organized.
Demonstrated interest in Textile Exchange’s vision, mission, and goals.
Ability to work in a flexible, yet fast-paced remote environment, able to meet deadlines and share progress regularly. Comfort with ambiguity and changing direction.
Strong work ethic and self-motivation with ability to work remotely effectively.
Strong team player.
Able to work remotely/from home 100% of the time.
Able to accommodate flexible working hours with a minimum daily overlap with their supervisor and teammates’ schedules.
Proficient with Microsoft Office 365, including strong skills with Microsoft Excel.
Flexible to communicate with multiple time zones outside of standard working hours.
Able to travel internationally on occasional basis.

Nice To Haves

Additional language(s) knowledge, especially Mandarin.
Native-level proficiency in English, particularly for technical writing.
One to two years of certification body experience.
Knowledge of other areas related to Textile Exchange standards (recycling, animal fiber farming, organic cotton).
Experience working with Textile Exchange standards, or other ISEAL or ISO 17065 based standards.

Responsibilities

Serve as content lead in focus areas of accreditation (ISO 17065/17011 and other non-standard specific assurance criteria) and chain of custody assurance/supply chain auditing.
Serve as content lead for document revisions and calibrations within assigned focus areas.
Serve as content lead for stakeholder questions within assigned focus areas.
Support Supply Chains and Claims & Labeling teams when Assurance input is required.
Support communications with assurance providers via email, online community, and virtual meetings.
Research and document issues identified in Textile Exchange standards and assurance policies.
Answer technical questions around Textile Exchange standards and assurance policies.
Manage and follow-up information requests from assurance providers.
Assist in the maintenance and publication of supporting documents to the Textile Exchange standards and assurance policies.
Support engagement initiatives with assurance providers to ensure compliance with the certification system operational requirements.
Provide administrative support to assurance related processes involving certification bodies.
Support the maintenance of assurance systems, including databases, document management, and case management.
Drive improvement initiatives of the assurance systems.
Support specific topics of the Textile Exchange standards and assurance policies when engaging with assurance providers, particularly related to assigned focus areas.
Provide guidance and respond questions from stakeholders in support of the Standards System Department.
Support other areas of the Standards System Department as needed, including language. interpretation/translation where required and skills allow.
Represent Textile Exchange at events and meetings.
Organize meetings and webinars with the assurance provider community as needed.