Assurance 16 Specialist

Alliance for Community Empowerment Inc•Bridgeport, CT

10d

About The Position

The Assurance 16 Specialist provides direct case management services to clients across Alliance for Community Empowerment service areas. The role ensures CEAP documentation and verification requirements are met and applications are completed, while maintaining compliance with regulations established by the Department of Social Services (DSS). The specialist also collaborates with local utility companies to mediate services for clients. The position involves assessing client eligibility for Assurance 16 interventions, assisting with benefit enrollment applications, connecting clients with community resources, and providing customer service and support. The specialist also participates in community outreach and helps clients develop strategies to improve their financial and personal well-being.

Requirements

Associate degree in Behavioral Science or a related field, or a high school diploma/GED and three years of experience working with diverse populations.
Proficiency in Microsoft Office and ability to prepare documents and reports.
Excellent communication skills and ability to work effectively with diverse populations and individuals experiencing high-stress situations.
Strong attention to detail and high level of concentration.
Ability to gather, compile, and enter data accurately and in a timely manner.
Ability to maintain a high level of client confidentiality.
Excellent public relations and customer service skills.
Ability to travel, work extended hours when necessary, and work effectively as part of a team.
Valid driver's license and state-mandated automobile insurance.

Responsibilities

Maintain a thorough understanding of CEAP Program policies to ensure compliance during intake and certification.
Maintain a thorough understanding of Assurance 16 requirements, including eligibility criteria and client case management.
Maintain a thorough understanding of local utility company requirements, including eligibility standards and timely application submission requirements.
Interview customers to determine eligibility for Assurance 16 qualified interventions.
Assist individuals in completing community partners’ benefit enrollment applications and enter data related to corresponding programs.
Refer customers to internal and community resources and other organizations as appropriate, and participate in determining eligibility for financial assistance when applicable.
Provide excellent customer service to program participants and accurately respond to inquiries regarding program services.
De-escalate challenging situations effectively and make sound decisions based on anticipated outcomes.
Assist customers in developing strategies and plans to improve their financial and personal well-being.
Perform miscellaneous job-related and other work-related duties as assigned.
Participate in community outreach events.