Asst. Service Manager - RideNow Austin
About The Position
RideNow Powersports - Austin is looking for an Asst. Service Manager who’s ready to deliver top-tier service! This role involves leading a team, managing operations, and ensuring an outstanding experience for every customer. The ideal candidate will oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy, while driving key performance metrics such as service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability. The role also includes leading and developing the team through coaching, performance management, and training, and collaborating with other department heads to streamline communication and maximize the overall dealership experience. Ensuring safety standards and manufacturer requirements are met, resolving customer concerns professionally and with urgency, and monitoring the service pipeline daily are also key responsibilities. Accurate record-keeping, proper cashiering, and documentation practices are essential, as is fostering a strong team culture focused on accountability, continuous improvement, and results.
Requirements
- 2+ years of management experience in a retail environment (dealership preferred)
- A deep understanding of service operations, workflow optimization, and technician productivity
- Strong leadership and team-building skills
- Excellent communication skills with a sharp focus on customer satisfaction and problem resolution
- Mechanically knowledgeable and familiar with service diagnostics and repair processes
- Deep understanding of dealer management tools (CDK and/or Lightspeed preferred)
- Ability to stay organized and manage time effectively
- Must be able to stand for extended periods of time
- Must be able to safely push motorcycles weighing up to 850lbs
- Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
- Must be able to frequently bend, kneel, crouch, and reach to perform job duties.
Nice To Haves
- Motorcycle endorsement preferred
Responsibilities
- Lead your team, manage operations, and ensure an outstanding experience for every customer.
- Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy
- Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability
- Lead and develop your team through ongoing coaching, performance management, and training
- Collaborate with other department heads to streamline communication and maximize the overall dealership experience
- Ensure all safety standards and manufacturer requirements are consistently met
- Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service
- Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication
- Maintain accurate records and ensure proper cashiering and documentation practices
- Foster a strong team culture with a focus on accountability, continuous improvement, and results
Benefits
- Commission based pay
- Medical, dental, and vision insurance
- Employer paid life and short-term disability insurance
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
