Service Manager - RideNow Concord

RideNow Group • Concord, NC

1d • Onsite

About The Position

At RideNow Powersports, our success depends on providing the best customer service in the industry! If you have a passion for powersports, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn!
RideNow Powersports Concord is a subsidiary of RumbleOn, the largest powersports retailer in America! This provides our team members with unlimited resources and opportunity! If you are a highly motivated Service Manager with strong leadership skills this could be the perfect fit!

Requirements

• Minimum of 5+ years of progressive experience within a powersports service department
• Full understanding of operations within the service department
• Highly organized with a strong sense of urgency
• A strong focus and determination for superior CSI scores (Customer Service Focus)
• Strong sales and management skills
• Previous experience in developing and coaching a high-performance service team
• Valid driver's license and motorcycle endorsement, required
• Mechanically competent
• Excellent customer service and communication skills

Responsibilities

• Manage and ensure success of all pertinent service department processes- appointments, retention, CSI, follow up, shop productivity, service upsell, hours per R/O, and more
• Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met
• Effectively coach and train service department team members
• Track the day-to-day performance, growth, and profitability of the service department
• Build and maintain a loyal customer base by providing prompt, dependable, high-quality service to all customers
• Maintain a list of all ROs and review daily for problems, deletions, and concerns
• Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service
• Any other duties deemed necessary for the overall success of the department and dealership as a whole
• Maintain a positive working relationship with all departments and employees

Benefits

• Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee and dependent Medical insurance!)
• Life and disability insurance
• Generous Vacation/PTO Plan
• Employee discounts
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long term career...we promote from within!!
• Competitive Pay- Base Salary plus commission payout on department performance
• Awesome company events...we work hard but play harder!
• And more…

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed