Asst. Manager / Manager, e-Commerce

Milani Cosmetics • Culver City, CA

6d • $90,000 - $110,000 • Hybrid

About The Position

Milani Cosmetics is seeking an individual to lead the Milani Cosmetics DTC website for the Company. Reporting to the Director of Ecommerce, this role will be responsible for the day-to-day operations of the website, including CRM management, monthly close, account reconciliations, and related analysis. Milani Cosmetics is built on a simple belief: beauty should feel exceptional, every day. For more than 20 years, that principle has guided the brand's mission to raise the standard of mass beauty. Working with trusted suppliers in Italy, South Korea, the US and beyond, Milani creates formulas with premium ingredients, rich pigments and meticulous detail; products designed to exceed expectations. Today, Milani has built a cult following as the #7 U.S. mass color cosmetics brand, the third fastest- growing brand and the only independent brand in the top 10. Milani is known for its best-selling Baked Blush, crafted through a unique baking process on Italian terracotta tiles, along with Make it Last Setting Spray Original, the #1 ranked mass setting spray. The brand’s products feature premium skin-loving ingredients and technologies such as guava fruit extract, blue algae, chamomile, glycerin and niacinamide, and all products are proudly cruelty-free. For Milani, what’s inside matters, which is why every product is made with ingredients worthy of the consumers who wear them. What's Inside is Everything!

Requirements

• Bachelor's degree in Business, Marketing, Ecommerce, Finance, or related field.
• Minimum of 3 years of ecommerce or digital commerce experience, preferably in consumer products, beauty, or retail.
• Hands-on experience managing Shopify or similar ecommerce platforms.
• Strong analytical skills with experience using Google Analytics (GA4), Shopify Analytics, Looker Studio, or comparable reporting tools.
• Advanced Microsoft Excel skills including Pivot Tables, XLOOKUP, SUMIFS, INDEX/MATCH, financial analysis, and reporting.
• Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Experience with PIM/DAM platforms such as Salsify, Syndigo, Pattern PXM, Bynder, Brandfolder, Canto, or similar enterprise solutions.
• Familiarity with product data governance, taxonomy, meta data, digital asset organization, and content syndication best practices.

Nice To Haves

• Deliver a best-in-class customer experience through continuous optimization of the website, merchandising, promotions, and CRM programs.
• Develop data-driven recommendations that improve business performance through customer insights, testing, reporting, and analytics.
• Build strong cross-functional partnerships with Marketing, Creative, Finance, Operations, Customer Service, and external agency partners to execute key ecommerce initiatives.

Responsibilities

• Manage the day-to-day operations of Milani's Shopify ecommerce website.
• Execute product launches, promotional campaigns, merchandising updates, and seasonal site changes.
• Manage CRM programs including email marketing, SMS, customer segmentation, lifecycle campaigns, and retention initiatives.
• Analyze customer behavior using Shopify, Google Analytics, Attentive, and other ecommerce reporting tools to identify growth opportunities.
• Coordinate website content updates with Creative, Brand Marketing, and Product Marketing teams.
• Oversee monthly ecommerce financial close, account reconciliations, sales reporting, and variance analysis.
• Support the Marketing and Sales teams by managing and updating Product Detail Pages (PDPs) across retailer.com websites, marketplaces, and the Milani DTC website to ensure product content is accurate, compelling, and aligned with brand standards.
• Collaborate with Customer Service to identify recurring customer issues and improve the online shopping experience.
• Manage relationships with ecommerce technology partners and vendors including Shopify applications and CRM platforms.
• Develop monthly and quarterly business performance reports with actionable insights and recommendations.
• Stay current on ecommerce best practices, consumer trends, emerging technologies, and competitive activity.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k w/ Company Match)
• Life Insurance (Basic, Voluntary & AD&D)
• Generous Vacation Time Policy
• Family Leave
• Short Term & Long-Term Disability
• Flexible Work Environment / Hybrid (Tuesday, Wednesday & Thursday required on site in Milani’s Culver City Office)
• Dog-Friendly HQ

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level