Asst. Guest Services Manager - Hilton Frontenac, St. Louis, MO

Hotel Equities•Frontenac, MO

2h•$50,000 - $53,000•Onsite

About The Position

The Assistant Guest Service Manager supports the Front Office Manager in delivering a seamless, refined guest experience. This role helps oversee daily front office operations, ensuring personalized service, smooth arrivals and departures, and adherence to brand standards.

Requirements

Minimum of three (3) years of hotel or guest service supervisory experience.
Strong communication, organizational, and guest‑relation skills.
Ability to remain poised in a fast‑paced, service‑oriented environment.
High School Diploma or equivalent required; college degree preferred.
Authorization to work in the U.S. required.
Familiarity with hospitality systems.

Responsibilities

Deliver warm, polished, and anticipatory service to all guests.
Maintain hotel guest service standards at all times.
Contribute to hotel profitability and overall guest satisfaction.
Support daily front office operations, ensuring efficiency and service excellence.
Assist with VIP arrivals, special accommodations, amenities, and guest preferences.
Coordinate with Reservations, Housekeeping, and other departments to ensure seamless service.
Step in to perform front desk, reservations, or operator duties as needed.
Handle guest concerns with professionalism, discretion, and sound judgment.
Assist with scheduling, forecasting arrivals and departures, and managing room inventory.
Participate in Manager on Duty (MOD) rotation and support operations during emergencies.