Asst. General Manager

Atlantis

7h•Onsite

About The Position

The Assistant General Manager will manage daily business levels by driving revenues, events production, and special events. This role ensures Company policies and procedures are strictly adhered to and involves regular meetings with food production, dining room, and bar staff to share information and plan special events. The Assistant General Manager will manage all aspects of the operation, ensuring a Preventative Maintenance plan is in place for all FFE and cabanas. They will ensure staff has a complete understanding of signature menus and wine lists, orienting new employees and training them on standards, policies, and procedures related to signature restaurant branding. Daily inspections will ensure restaurants are ready for service with adequate staff and supplies, complying with all Company standards including grooming and service. The role involves anticipating staffing needs, liaising with Human Resources, and directing hiring, assignment, training, motivation, evaluation, and termination of staff. Providing staff with necessary tools, monitoring scheduling for optimal service and labor efficiency, and reviewing financial information such as sales and costs are key responsibilities. Maintaining a healthy relationship with the Union and its members is also crucial. The position demands the highest standards of customer service, responding quickly and positively to guest needs, and maintaining overall knowledge of the resort to provide proactive assistance. Professional appearance, hygiene, and adherence to health, welfare, and safety policies are mandatory. The company operates 24 hours, so shift work may be required.

Requirements

Ensure Company P&P and standards are strictly adhered to.
Ensure staff has a complete understanding of the signature menus and wine list; orient new employees in the restaurant, training them on standards, policies, and procedures with regards to signature restaurant branding.
Inspect, plan and ensure restaurants are ready for service each day before opening with adequate staff and supplies, and are in compliance to all Company standards including grooming policy and service standards. Ensure work area and storeroom are always clean and organized.
Anticipate future staffing needs and liaise with Human Resources in the area of Industrial relations and job descriptions. Direct hiring, assignment, training, motivation evaluation and termination of staff.
Provide staff with tools necessary to do their job at the best of their abilities.
Monitor scheduling for optimal service levels as well as labor efficiency.
Review financial information such as sales and costs, and monitors budget to ensure efficient operation and that expenditure stay within budget guidelines; updates financial tracking spreadsheet daily to assist with month end reports.
Maintain a healthy relationship with the Union and its’ members to ensure a comfortable working environment for all team members.
Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs.
Responds quickly and positively to guests’ questions, requests, problems, and complaints and resolves them effectively and consistently.
Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
Always smiles and engages our guests first, using their name when appropriate and maintaining eye contact at all times.
Demonstrates departmental knowledge and efficiency at all times.
Stays well groomed, looking professional, clean and appropriately fitted in compliance with the company’s standards.
Follow and enforce health, welfare, and safety policies and procedures to ensure a safe environment for all guests and fellow team members.
Ensure your workspace is cleaned and sanitized as directed by the Company.
Practice good hygiene prior to reporting to work and when returning to assigned workstation. This includes, but is not limited to: washing of hands, avoid touching of face, limiting unnecessary physical contact with others, coughing/sneezing into a tissue or the inside of elbow, and disinfecting frequently used items and surfaces in work area as directed by Management using company provided cleaning products.

Nice To Haves

Manage daily business levels through driving revenues, events production, and special events.
Regularly meets with food production, dining room and bar staff to share information and plan special events.
Manage all aspects of the operation and ensure a Preventative Maintenance plan is in place to ensure all FFE and cabanas are to standard.

Responsibilities

Manage daily business levels through driving revenues, events production, and special events.
Ensure Company P&P and standards are strictly adhered to.
Regularly meet with food production, dining room and bar staff to share information and plan special events.
Manage all aspects of the operation and ensure a Preventative Maintenance plan is in place to ensure all FFE and cabanas are to standard.
Ensure staff has a complete understanding of the signature menus and wine list; orient new employees in the restaurant, training them on standards, policies, and procedures with regards to signature restaurant branding.
Inspect, plan and ensure restaurants are ready for service each day before opening with adequate staff and supplies, and are in compliance to all Company standards including grooming policy and service standards. Ensure work area and storeroom are always clean and organized.
Anticipate future staffing needs and liaise with Human Resources in the area of Industrial relations and job descriptions. Direct hiring, assignment, training, motivation evaluation and termination of staff.
Provide staff with tools necessary to do their job at the best of their abilities.
Monitor scheduling for optimal service levels as well as labor efficiency.
Review financial information such as sales and costs, and monitor budget to ensure efficient operation and that expenditure stay within budget guidelines; update financial tracking spreadsheet daily to assist with month end reports.
Maintain a healthy relationship with the Union and its’ members to ensure a comfortable working environment for all team members.
Display the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs.
Respond quickly and positively to guests’ questions, requests, problems, and complaints and resolve them effectively and consistently.
Maintain overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
Always smile and engage guests first, using their name when appropriate and maintaining eye contact at all times.
Demonstrate departmental knowledge and efficiency at all times.
Stay well groomed, looking professional, clean and appropriately fitted in compliance with the company’s standards.
Follow and enforce health, welfare, and safety policies and procedures to ensure a safe environment for all guests and fellow team members.
Ensure your workspace is cleaned and sanitized as directed by the Company.
Practice good hygiene prior to reporting to work and when returning to assigned workstation.
Perform other reasonable duties that may be requested from time to time.