101004 - Asst Front Office Mgr

SOUTHERN STAR COURT MANAGEMENT CORP•College Station, TX

2d•Onsite

About The Position

The Assistant Front Office Manager will oversee Front Office operations, ensuring compliance with company policies and service standards. This role involves supporting, training, and coaching associates, including onboarding new hires. The Assistant Front Office Manager will maintain clear communication with all departments, with a strong focus on coordination with Night Audit, and resolve guest concerns professionally, ensuring effective service recovery. This position also acts as a liaison for Sales and Catering when needed, supporting group arrivals and communication. Key responsibilities include ensuring the accuracy of registration cards, reports, billing, and rate discrepancies, managing room blocking and pre-arrival planning, and responding to guest surveys and reviews. The role requires proficiency in the property management system, monitoring and maintaining Front Office supply inventory, and completing daily financial tasks. Adherence to Front Office systems, controls, and brand standards is crucial, as is maintaining knowledge of hotel programs, promotions, and offerings. The Assistant Front Office Manager will monitor daily occupancy, arrivals, and departures to support operational planning, lead pre-shift briefings, and partner with Housekeeping to manage room readiness. Audits of Front Office procedures and controls will be conducted, fostering team accountability, engagement, and recognition. This role will also act in the absence of the Front Office Manager. Basic duties include keeping work areas clean and organized, being courteous to customers and employees, reporting unsafe conditions, and maintaining hotel equipment. Any other duties assigned by the supervisor are also part of the role.

Requirements

Excellent verbal and written communication skills
Excellence in time management, public speaking, and problem-solving skills
Proficiency in Microsoft Office Suite and presentation software
Ability to operate media equipment such as projectors and personal computers
Good organization skills, leadership skills, and interpersonal skills
Ability to work with a team and have attention to detail
Ability to communicate effectively with management and other departments
Sitting: Frequently. Standard office furniture.
Standing/Walking: Occasionally. To transfer documents, files, memos to other parts of the hotel.
Crouching: Occasionally. Place or retrieve items from floor or lower shelves.
Stooping: Frequently. To place or retrieve files.
Twisting: Frequently. Conversing with associates and guests, working on computer.
Handling: Frequently. Typing, computer keyboard, papers, files, phone.
Grasping: Frequently. Opening doors and drawers.
Pushing/pulling: Occasionally. 20 lbs - chairs, file drawers, filing systems.
Lifting/carrying: Occasionally. 10 lbs – dockets, ledgers, binders, data and small tools.

Responsibilities

Conduct daily property walkthroughs to ensure cleanliness, presentation, and maintenance standards are met; report and follow up on issues.
Oversee Front Office operations, ensuring compliance with company policies and service standards.
Support, train, and coach associates, including onboarding new hires.
Maintain clear communication with all departments, with a strong focus on coordination with Night Audit.
Resolve guest concerns professionally, ensuring effective service recovery.
Act as a liaison for Sales and Catering when needed, supporting group arrivals and communication.
Ensure accuracy of registration cards, reports, billing, and rate discrepancies.
Manage room blocking and pre-arrival planning, including VIPs, special requests, and groups.
Respond to guest surveys and reviews in a timely, professional manner.
Maintain proficiency in the property management system for training and troubleshooting.
Monitor and maintain Front Office supply inventory.
Complete daily financial tasks, including credit checks and balance reports.
Ensure adherence to Front Office systems, controls, and brand standards.
Maintain knowledge of hotel programs, promotions, and offerings.
Monitor daily occupancy, arrivals, and departures to support operational planning.
Lead pre-shift briefings to align team priorities and service expectations.
Partner with Housekeeping to manage room readiness, especially during high occupancy.
Conduct audits of Front Office procedures and controls.
Foster team accountability, engagement, and recognition.
Act in the absence of the Front Office Manager.
Keep work areas clean and organized.
Be extremely courteous to all customers and fellow employees.
Report on unsafe conditions immediately.
Maintain hotel equipment in proper working conditions.
Perform any other duties assigned by your supervisor.