101004 - Asst Front Office Mgr

Valencia Group•College Station, TX

9h•Onsite

About The Position

The Assistant Front Office Manager will oversee Front Office operations, ensuring compliance with company policies and service standards. This role involves supporting, training, and coaching associates, including onboarding new hires. The Assistant Front Office Manager will maintain clear communication with all departments, with a strong focus on coordination with Night Audit, and resolve guest concerns professionally, ensuring effective service recovery. This position also acts as a liaison for Sales and Catering when needed, supporting group arrivals and communication. Key responsibilities include ensuring the accuracy of registration cards, reports, billing, and rate discrepancies, managing room blocking and pre-arrival planning, and responding to guest surveys and reviews. The role requires proficiency in the property management system, monitoring and maintaining Front Office supply inventory, and completing daily financial tasks. The Assistant Front Office Manager will ensure adherence to Front Office systems, controls, and brand standards, maintain knowledge of hotel programs, promotions, and offerings, and monitor daily occupancy, arrivals, and departures. Leading pre-shift briefings and partnering with Housekeeping to manage room readiness are also essential. The role includes conducting audits of Front Office procedures and controls, fostering team accountability, engagement, and recognition, and acting in the absence of the Front Office Manager. Basic duties include keeping work areas clean and organized, being courteous to customers and employees, reporting unsafe conditions, and maintaining hotel equipment.

Requirements

Excellent verbal and written communication skills
Excellence in time management, public speaking, and problem-solving skills
Proficiency in Microsoft Office Suite and presentation software
Ability to operate media equipment such as projectors and personal computers
Good organization skills, leadership skills, and interpersonal skills
Ability to work with a team and have attention to detail
Ability to communicate effectively with management and other departments
Sitting : Frequently. Standard office furniture.
Standing/Walking : Occasionally. To transfer documents, files, memos to other parts of the hotel
Crouching : Occasionally. Place or retrieve items from floor or lower shelves.
Stooping : Frequently. To place or retrieve files.
Twisting : Frequently. Conversing with associates and guests, working on computer.
Handling : Frequently. Typing, computer keyboard, papers, files, phone.
Grasping : Frequently. Opening doors and drawers.
Pushing/pulling : Occasionally. 20 lbs - chairs, file drawers, filing systems.
Lifting/carrying : Occasionally. 10 lbs – dockets, ledgers, binders, data and small tools.

Responsibilities

Conduct daily property walkthroughs to ensure cleanliness, presentation, and maintenance standards are met; report and follow up on issues.
Oversee Front Office operations, ensuring compliance with company policies and service standards.
Support, train, and coach associates, including onboarding new hires.
Maintain clear communication with all departments, with a strong focus on coordination with Night Audit.
Resolve guest concerns professionally, ensuring effective service recovery.
Act as a liaison for Sales and Catering when needed, supporting group arrivals and communication.
Ensure accuracy of registration cards, reports, billing, and rate discrepancies.
Manage room blocking and pre-arrival planning, including VIPs, special requests, and groups.
Respond to guest surveys and reviews in a timely, professional manner.
Maintain proficiency in the property management system for training and troubleshooting.
Monitor and maintain Front Office supply inventory.
Complete daily financial tasks, including credit checks and balance reports.
Ensure adherence to Front Office systems, controls, and brand standards.
Maintain knowledge of hotel programs, promotions, and offerings.
Monitor daily occupancy, arrivals, and departures to support operational planning.
Lead pre-shift briefings to align team priorities and service expectations.
Partner with Housekeeping to manage room readiness, especially during high occupancy.
Conduct audits of Front Office procedures and controls.
Foster team accountability, engagement, and recognition.
Act in the absence of the Front Office Manager.
Keep work areas clean and organized.
Be extremely courteous to all customers and fellow employees.
Report on unsafe conditions immediately.
Maintain hotel equipment in proper working conditions.
Any other duties assigned by your supervisor.