Asst Front Office Manager

Algonquin Resort•Kingston, ON

77d•Onsite

About The Position

InnVest Hotels is seeking an Assistant Front Office Manager to oversee and participate in guest registration, motivate staff, and ensure a productive working environment. This role involves training and supervising Guest Services employees, coaching them on career development, and conducting performance evaluations. The Assistant Front Office Manager will also assist in staff scheduling, monitor labor costs, analyze reports, and communicate information effectively. A key aspect of the role is ensuring guest satisfaction by improving the product through employee development and maintaining a quality image. The position requires prompt and friendly responses to guest requests or complaints, followed by appropriate action and follow-up to ensure satisfaction. Adherence to procedures for hotel accounting, credit control, financial transactions, guest security, and emergency procedures is essential. The role demands a professional appearance and demeanor, effective communication of company policies, and conducting training classes on safety, security, brand, and service guidelines. This position includes fulfilling Manager on Duty shifts and ensuring compliance with all federal, provincial, and local laws, including health and safety regulations. A personal vehicle is required for local travel or travel to other locations as a primary job duty.

Requirements

Knowledgeable of hotel property, amenities, area attractions and transportation.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Personal vehicle to travel locally or to other locations is a primary job duty.

Responsibilities

Oversees and participates in guest registration.
Motivates staff and establishes a productive working environment for hotel.
Assists in the training and supervision of all Guest Services employees; coaches and counsels employees regarding career and personal developments; and conducts performance evaluations and provides feedback to employees.
Assists in scheduling staff according to standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.
Analyzes and generates reports and communicates information to employees and appropriate departments.
Knowledgeable of hotel property, amenities, area attractions and transportation.
Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.
Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Conducts training classes regarding safety, security, brand & department procedures and service guidelines.
Fulfills Manager on Duty shifts.
Ensures hotel is in compliance with all federal, provincial and local laws, including health and safety, ESA and human rights.
Personal vehicle to travel locally or to other locations is a primary job duty.