Asst Front Office Manager

EOS Hospitality • Pray, MT

2d • Onsite

About The Position

The Front Office Assistant Manager partners with the Front Office Manager and/or the Director of Front Office to lead the daily operations of the Front Office while creating exceptional guest experiences and supporting a positive, high-performing team. This position serves as a working leader who coaches employees, solves problems, and ensures operational excellence. The Assistant Manager is expected to lead by example, uphold Chico's culture and values, and provide outstanding hospitality to every guest from arrival through departure. Training and development is a core component of this position.

Requirements

• Passion for creating exceptional guest experiences.
• Knowledge of front office and/or housekeeping operations in a hotel setting.
• Proven experience as an effective manager.
• Excellent communication skills.
• Core Customer Service skills and training.
• Knowledge of Tech/Software platforms used in daily work.
• Ability to multi-task and work with high detail.
• Ability to work at computer station for extended periods of time.

Responsibilities

• Understands and upholds Chico’s Mission, Employment Guidelines, policies and procedures.
• Understands and follows all management policies and promotes Chico culture.
• Leads Front Office operations in the absence of the Director and/or Manager.
• Is responsible for handling escalated Guest or Employee issues as needed.
• Is responsible for working along team members as scheduled.
• Will act as MOD as needed.
• Assists the Director with on-boarding/training new employees.
• Coaches, mentors and develops Front Office Team members.
• Addresses conflicts privately and uses proper documentation.
• Assists in monitoring job satisfaction and individual development of staff.
• Leads department training on all duties and tasks.
• Answers telephone calls from guests seeking to make or cancel reservations.
• Greets arriving guests, assigns rooms, issues keys, collects guest payment and billing information.
• Answers guest requests for any special needs while in house.
• Assists dissatisfied guests, and finds ways to resolve issues to the guest’s satisfaction.
• Assist guests with concierge services, as available, to include ground transportation, restaurant reservations, information about the property and locale.
• Is responsible for accurate accounting of cash drawers and other accounting processes.
• Is responsible for daily opening and closing procedures.
• Is responsible for following protocol for call-in and/or covering shifts.
• Is responsible for providing Great Service to guests and team members.
• Is responsible for upholding departmental dress code and personal hygiene standards.
• Participates in Chico’s Passport program. Attends necessary classes and facilitates team members completion of Passports in the prescribed time frame.
• Is responsible for maintaining cleanliness and organization in departmental work area.
• Helps host department huddles to include department training, performance measures, safety issues, and Chico Culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed