Asst Front Desk Manager

Concord Hospitality Enterprises•Raleigh, NC

3d•Onsite

About The Position

Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

Requirements

Previous hotel front office or guest services supervisory/management experience
Strong knowledge of guest service standards, recovery planning, and associate training
Ability to analyze guest satisfaction data and implement improvement strategies
Excellent communication, leadership, and organizational skills
Strong financial acumen and knowledge of budgeting/accounting procedures
Familiarity with HR compliance, safety programs, and hotel systems

Responsibilities

Inspire greatness in your team.
Encourage and support team members to reach their full potential.
Create a work environment that is a Great Place to Work for all.
Lead with integrity, transparency, respect, and professionalism.
Care for your team and their families.
Support and train associates to deliver exceptional guest service and resolve concerns proactively
Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
Assist with front office operations, revenue strategies, and inventory management
Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
Assist in developing and managing departmental budgets and financial objectives
Partner with the Guest Service Manager to drive service culture and operational excellence