Asst Director Guest Services

Hilton Grand Vacations • Las Vegas, NV

6d • Onsite

About The Position

At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future! Join our team as an Assistant Director of Guest Services at the stunning Bluegreen's Club 36 Resort in Las Vegas, NV. Your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience – right from the moment they set foot on the property until they leave. Don’t miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence. Here’s why you will love it here: Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being. Take advantage of numerous learning and advancement opportunities to fuel your professional growth. The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Benefit from a company culture that values work-life balance and family-friend Comprehensive 401(k) program with company match contributions to help secure your financial future. Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being

Requirements

• A minimum of one 1 year of experience in the customer service field is required.
• A minimum of 1 year of management experience is required.
• Previous Hotel front desk experience.
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality
• A courteous and professional attitude when handling upset guests and difficult situations
• High school diploma or equivalent

Nice To Haves

• Possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation
• Proven ability to respond effectively to sensitive inquiries or complaints
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
• Interpersonal skills, high level of communication skills, ability to make decisions and lead others
• Understanding of how Housekeeping and Front Office work together

Responsibilities

• Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction.
• Alert management team of potential serious issues.
• Check-in arriving guests and check-out departing guests.
• Assist Front Office Manager/Director with managing resort inventory.
• Assist with adjustment in departmental policies and procedures.
• Complete Front Desk accounting transactions including balancing end-of-day shift reports.
• Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
• Ensure all pending arrival information is accurate.
• Perform property and room inspections.
• Other duties as assigned by your leader.

Benefits

• comprehensive health care options starting day 1
• Travel Discounts Program with hotel rates worldwide
• Employee Assistance Program that supports your well-being
• numerous learning and advancement opportunities to fuel your professional growth
• Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones
• company culture that values work-life balance and family-friend Comprehensive
• 401(k) program with company match contributions to help secure your financial future
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth
• range of exclusive perks is available to enhance your overall employee experience and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED