Asst. Dir. Grad Student Services
About The Position
Temple University's School of Sport, Tourism, and Hospitality Management at the Fox School of Business is searching for an Assistant Director of Graduate Student Services! This position is responsible for the strategic coordination and delivery of graduate student services, admissions support, student engagement initiatives, academic advising, and retention activities within the School of Sport, Tourism, and Hospitality Management’s graduate programs. The Assistant Director provides leadership in enhancing the graduate student experience from recruitment through graduation. This position collaborates closely with faculty, admissions and enrollment management, the STHM Center for Industry Engagement, and STHM leadership to support graduate enrollment goals, student retention, academic success, and professional development initiatives. The Assistant Director works to maintain student and administrative compliance with school and university policies. The Assistant Director exercises independent judgment, manages complex projects, analyzes enrollment and student success data, and represents STHM at school-wide and industry events. The role also contributes to strategic planning efforts in coordination with STHM leadership and the University’s central units in areas related to graduate enrollment, orientation/student-on-boarding, academic advising, student engagement programming, and continuous improvement initiatives that STHM priorities.
Requirements
- Bachelor’s degree
- At least three (3) years of experience in higher education administration, specifically student services, advising, professional development coaching, counseling, or a related field
- Experience presenting to diverse audiences and representing an academic unit externally
- Experience managing complex projects and coordinating cross-functional initiatives
- Proficiency in Microsoft Office Suite, including Word, Excel and PowerPoint
- Ability to advise, assess, and evaluate curricular needs for students to ensure correct development towards graduation standards
- Excellent interpersonal and oral/written communication skills with the ability to effectively interact with a diverse group of students, faculty, and staff
- Demonstrated ability to maintain a positive and objective client service approach and attitude even when confronted with challenging advising and counseling situations
- Ability to analyze data and use assessment outcomes to inform decision-making
- Demonstrated leadership, supervisory, and relationship-management skills
- Strong understanding of graduate enrollment processes, student lifecycle management, and student success strategies
Nice To Haves
- Master’s degree
- Experience with Banner
Responsibilities
- Strategic coordination and delivery of graduate student services, admissions support, student engagement initiatives, academic advising, and retention activities.
- Enhancing the graduate student experience from recruitment through graduation.
- Collaborating with faculty, admissions and enrollment management, the STHM Center for Industry Engagement, and STHM leadership to support graduate enrollment goals, student retention, academic success, and professional development initiatives.
- Maintaining student and administrative compliance with school and university policies.
- Managing complex projects and analyzing enrollment and student success data.
- Representing STHM at school-wide and industry events.
- Contributing to strategic planning efforts in coordination with STHM leadership and the University’s central units in areas related to graduate enrollment, orientation/student-on-boarding, academic advising, student engagement programming, and continuous improvement initiatives.
Benefits
- A hybrid work schedule
- Full medical, dental, vision coverage
- Paid time off
- 9 Federally Observed Paid Holidays
- 3 Personal Days
- Tuition remission - eligible employees and their dependents can obtain a degree TUITION-FREE
- A generous retirement plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
