Let's begin! Asst Dir-Customer Success Mgmt (Insurance)

Moody's•Chicago, NY

3d•Onsite

About The Position

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Requirements

3-5+ years customer success, account management, sales, or equivalent experience, preferably with a SaaS or data-driven product company
Strong verbal and written communication skills including the ability to present to executive-level audiences as well as users across both business and technical disciplines
Proven track record of onboarding, supporting, and driving high client satisfaction, advocacy, and long-term loyalty
Strong presentation, project management, and organizational skills with the ability to perform effectively under pressure
Proven success driving technology adoption, usage, and client engagement
Strong business acumen and ability to build strong client relationships
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.
Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Responsibilities

Drives client value realization and expands strategic relationships within the Insurance Customer Engagement team by delivering tailored solutions and ensuring clients achieve maximum value from Moody's offerings.
Deliver exceptional service around complex client projects and strategic engagements to maximize client value
Use in-depth product knowledge to design solutions tailored to each client's unique business needs and objectives
Act as a trusted advisor to clients, helping them achieve their short- and long-term business goals
Leverage quantitative and qualitative data to identify opportunities and drive successful client outcomes
Identify and influence measures to protect client revenues within the segment in close partnership with the sales team
Identify expansion opportunities by developing a deep understanding of client business operations and applying Moody's solutions to deliver measurable value
Represent Moody's at external events, client engagements, and industry conferences