Association Operations Manager
About The Position
OMNI is honored to be retained by our association management company client in their search for an Association Operations Manager. The Association Operations Manager is a client-facing professional who supports accountability and quality control across multiple client engagements by ensuring commitments are met, timelines remain on track, and deliverables meet established standards prior to client delivery. This role is based in Jefferson City, MO. This role is responsible for translating direction from leadership and Association Account Managers into coordinated execution across internal teams. The position does not include supervisory responsibilities and does not own client strategy but plays a critical role in ensuring work is completed accurately, consistently, and on time. The Association Operations Manager operates across multiple engagements and is expected to contribute in both internal coordination and external client-facing settings.
Requirements
- 5–10+ years of experience in consulting, association management, or client services
- Experience managing projects or coordinating work across multiple stakeholders
- Strong organizational, time management, and execution skills
- Clear and effective communication skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Responsibilities
- Translate direction from organization leadership and Association Account Managers into actionable plans and next steps for multiple clients
- Develop and maintain timelines, deliverables, and execution tracking across engagements
- Ensure consistent forward movement across multiple projects and clients
- Track commitments across internal teams and client work
- Proactively follow up to ensure deadlines and expectations are met
- Identify risks, delays, or gaps and escalate as appropriate
- Review client-facing deliverables prior to distribution
- Ensure work is accurate, complete, and aligned with firm standards
- Identify and address issues before they reach the client
- Participate in client meetings as needed to support execution and coordination
- Communicate status updates, timelines, and next steps clearly and professionally
- Manage routine follow-up to maintain progress across engagements
- Work across internal teams to ensure clarity on priorities and timelines
- Identify and help resolve bottlenecks or misalignment
- Support effective execution without direct management authority
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
