Association Administrator - IMMEDIATE OPENING

Civica Associations Conferences & Exhibitions•Centennial, CO

1d•Onsite

About The Position

Civica Management is seeking a Association Administrator to join our collaborative and fast-paced team. This position plays a key role in supporting our membership and executive teams, contributing to the success of multiple nonprofit associations. Based in our Centennial, CO office, this is an in-person role essential to delivering exceptional service and seamless operations for our clients. The ideal candidate is detail-oriented, tech-savvy, and committed to providing outstanding customer service. You will serve as a dependable point of contact for members, vendors, and internal team members—ensuring efficient communication and smooth daily operations.

Requirements

Excellent attention to detail and ability to manage multiple priorities
Strong written and verbal communication skills
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Comfortable learning new platforms and systems quickly
Must be able to work on-site at our Centennial, CO office
Ability to work both independently and as part of a collaborative team in a dynamic environment

Nice To Haves

Experience with membership databases or website CMS platforms is a plus
Prior experience in customer service, especially in nonprofit or membership-based environments, is preferred

Responsibilities

Communicate with members/prospective members by telephone and ZenDesk to provide information about membership, benefits, and programs; answer general inquires.
Conduct password resets for members
Send invoices to members; take payments; send receipts
Process membership renewals/applications in web-based management and tracking systems
Event registration assistance
Route any escalated member inquiries to Membership Specialists
Address or escalate all inquiries within 24 hours
Handle incoming and outgoing mail, shipping, and receiving
Fulfill member orders promptly and accurately
Maintain and reorder office and event supplies, materials, and equipment
Track and manage event-related items including swag, awards, name badges, and other materials
Reserve and prepare conference rooms; coordinate catering and printed materials for meetings
Provide logistical support for off-site events, including printing, assembling, and packing materials
Manage technology and equipment check-out for conferences and client events
Maintain and organize client storage spaces and inventories
Deliver administrative support across a portfolio of associations to ensure day-to-day operations run smoothly
Perform routine updates to client websites, ensuring content accuracy and timeliness
Assist with building and testing online forms, surveys, and email communications
Maintain up-to-date member data by managing bounced emails and correcting outdated records
Assist with ongoing database maintenance and data integrity efforts