Associate (Full Time, 15-Month Term)

Wellington-Altus•Ottawa, ON

5d•CA$55,000 - CA$70,000•Onsite

About The Position

This posting is for an existing vacancy in Wellington-Altus’ Kanata office. Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.-the top-rated investment dealer in Canada and one of Canada’s Best Managed Companies. With over $45 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients. The Associate will act as a resource person for clients and assists Investment Advisors with administrative tasks and transaction processing related to managing client accounts. The Associate plays a crucial role in building client relationships, and ensuring compliance with relevant regulations set forth by CIRO.

Requirements

A bachelor's in business administration, accounting, finance or related field, or equivalent work experience.
3-5 years’ financial services industry experience working in a high growth environment.
3+ years’ experience in a customer/client-service facing role.
CIRO licensing requirements such as passing the Canadian Investment Regulatory Exam (CIRE) and/or completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH).
Active registration as an Investment Representative (IR) or Registered Representative (RR) with Canadian Investment Regulatory Organization (CIRO).
A commitment to fulfilling Continuing Education (CE) requirements.
Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook.
Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day-to-day work and long-term goals.
Proven ability to take initiative and work independently; a self-starter who thrives in dynamic environments.
Commitment to ethical conduct and integrity in all client interactions.
Excellent attitude and commitment to providing extraordinary service.
Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
Excellent problem-solving skills.
Strong organizational skills.
A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
Strong critical thinking and written and verbal communication skills.
An ability to maintain the highest levels of confidentiality.
Must be legally eligible to work in Canada.

Nice To Haves

Equivalent combination of education and experience may be considered.
Experience in wealth management or other regulated industry is a strong asset.
Experience with marketing and social media would be an asset.
Experience working with Croesus and Salesforce is considered an asset.
Experience with Canva or Meta Business Suite is considered an asset.

Responsibilities

Build and maintain strong relationships with clients through regular communication, responsiveness, and proactive support. Address client inquiries, concerns, and service requests in a timely and professional manner.
Act as a resource person for clients (i.e. generating specialized reports, questions about specific products, etc.)
Stay updated on various account types and the client benefits of each.
Maintaining client files, ensuring that all documentation and notes are compliant with industry regulations.
Keeping abreast of policy and procedure changes within the firm and industry.
Ensure compliance with all applicable regulations and industry standards, including CIRO rules, securities legislation, and Know Your Client (KYC) requirements. Maintain accurate records and documentation of client transactions and communications.
Researching industry related information from a variety of sources as requested by your Advisor.
Processing unsolicited trades and providing quotes.
Processing a variety of transactions (ex: issuing cheques, deposits, contributions and withdrawals, incoming and outgoing transfers).
Account processing (converting RRSP to RRIF, setting up RRIF payments, estates, beneficiary updates, etc.).
Assisting in preparing advisors for client meetings, including preparation of account opening documentation, product research, etc.
Committed to rigorous follow-up relating to all client transactions to ensure proper processing and minimization of errors.