Marcus by Goldman Sachs, Delivery Issues Resolution and Management, Associate - Richardson, TX/Draper, UT

Goldman Sachs•Richardson, TX

5h•Onsite

About The Position

We are seeking an experienced operations manager to manage our Issues Management operations within the Asset Wealth Management team. In this role, the candidate will look to strengthen our monitoring and collaborate with various stakeholders to create innovative solutions to complex issues.

Requirements

At least 5+ years of relevant industry experience
Experience with managing internal and external audits, working collaboratively with multiple stakeholders
Strong communication skills with experience managing executive level communications.
Extensive understanding of the customer service experience
Superior project and process management skills, organizational skills and attention to detail
Proactive, flexible and ability to multi-task
Bachelor’s degree or relevant years of experience

Responsibilities

Assist in remediation planning and identification of issues by monitoring business health and delivering the improvement/process on time.
Assist with providing thorough documentation as needed, to ensure full completion of an event.
Proactively investigate potential issues, with escalation as appropriate.
Work closely with cross functional partners to ensure collaboration and process efficiencies are maintained.
Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy.
Lead customer communication efforts. Working closely with Legal/compliance/product and business lead to send mass communications to customers for remediation.
Ability to communicate effectively with operations leadership as well as junior contact center agents.