Associate

Royal Bank of Canada • Toronto, ON

8d • Onsite

About The Position

The Associate is primarily responsible for supporting the Global Sales and Trading businesses as well as stakeholders in maintaining and remediating account & client data across various product processing systems within Capital Markets. This role also assists in ensuring these applications and their respective datasets are kept up to date and consistent with counterparty requirements. Supporting data governance and quality controls, as well as actively participating in business and regulatory initiatives that have a significant impact to the firm and clients. The role is aimed at developing operational management of data, focused on improving efficiencies, reducing costs whilst minimizing risk. Working collaboratively with CLMG partners, COO Group, Risk, IT and front office business partners throughout the bank, to understand their requirements and relevant business processes in order to deliver change and ultimately improve client service.

Requirements

• 3-5 years in Business Analysis, Data Analysis, or a related role within financial services.
• Experience working in a data-intensive environment with exposure to multiple source systems and complex data flows.
• Demonstrated ability to own and deliver analysis workstreams within larger programs.
• Excellent communication skills.
• Strong PC skills, particularly Microsoft office.
• Ability to work in fast paced environment with frequent distractions and changing priorities.
• High standards for accuracy and efficiency.
• Demonstrates initiative and seeks to solve problems beyond immediate area of influence.
• Ability to maintain strong attention to detail and meet deadlines in high-pressure situations.
• Facilitates cross-department information flow and best practice sharing.
• Builds and matures relationships across the organization; high level of client focus.
• Proficiency in Excel including advanced functions.

Nice To Haves

• SQL familiarity is an asset.

Responsibilities

• Support the global CLMG in maintaining accurate and current account & client data across CM systems, which facilitates settlement within CM platforms.
• Ensure that all account & client changes are acted upon and system updates are completed correctly.
• Execute setup, updates, and deletion of accounts within CDR & source systems as per exceptions review & analysis.
• Maintain compliance with segregation of duties controls by participating in maker/checker processes for exceptions queues.
• Monitor exception queues in CDR for updates & amendments.
• Use appropriate tools and exception management processes to ensure data quality.
• Work collaboratively with business partners, IT, and COO Group teams.
• Be accountable to senior management around metrics, timelines, and operational expectations; prepare materials for distribution among senior forums.
• Strive to proactively seek out efficiencies in exception & remediation processes.
• Proactively escalate issues as they arise and coordinate with the leadership team to ensure expectations are managed.
• Build relationships with front office sales personnel, operations staff, and other business partners to enhance the ability to complete tasks and resolve quality issues effectively.
• Engagement with Client & Account Data globally regarding initiatives that relate to KYC Exception management & Resolution.
• Support delivery of data remediation activities, finding innovative ways to both remediate and implement stronger data quality controls.
• Develop and oversee data quality reporting and ensure senior management is informed of data quality issues and operational risks impacting downstream processes or business operations.
• Maintain documentation outlining exception data lineage and support expansion of operational capabilities across Capital Markets.
• Act as a subject matter expert on exception-related projects.
• Review of exception queues - perform root cause analysis.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees