Associate

Wellington-Altus • Nanaimo, BC

11d • CA$50,000 - CA$70,000 • Onsite

About The Position

Reporting to the Senior Wealth Advisor, the Associate will participate in a broad range of administrative, operational projects and business development activities to support the efficient and successful operations of the team. The Associate will act as a resource person by completing administrative tasks, reporting, and account-related activities, while also supporting the team’s growth initiatives through client and prospect engagement, pipeline coordination, and preparation of materials for advisor-led business development efforts.

Requirements

• A bachelor's or master's degree in business administration, accounting, finance or related field, or equivalent work experience.
• 2+ years’ financial services industry experience working in a high growth environment.
• 2+ years’ experience in a customer/client-service facing role.
• Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day to day work and long-term goals.
• Proven ability to take initiative and work independently; a self-starter who thrives in dynamic environments.
• Commitment to ethical conduct and integrity in all client interactions.
• Excellent attitude and commitment to providing extraordinary service.
• Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
• Excellent problem-solving skills.
• Strong organizational skills.
• A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
• Strong critical thinking and written and verbal communication skills.
• An ability to maintain the highest levels of confidentiality.

Nice To Haves

• Equivalent combination of education and experience may be considered.
• Experience in the wealth management or other regulated industry is a strong asset.
• Completion of, or progress toward, required licensing (e.g., IR registration) is considered an asset and will be supported as part of ongoing development.
• Experience working with Croesus and Salesforce is considered an asset.

Responsibilities

• Assist licensed professionals in managing client relationships by responding to inquiries, scheduling appointments, and maintaining client records.
• Serve as a point of contact for clients and ensure their needs are addressed promptly and effectively.
• Act as a liaison between clients and licensed professionals, conveying messages and coordinating follow-up actions.
• Support the coordination of client onboarding, documentation, and ongoing account maintenance.
• Maintain accurate and up-to-date client records in CRM systems.
• Support advisors in driving asset growth by maintaining regular, proactive outreach to existing clients (non-advisory touchpoints) and prospective clients and referral sources.
• Assist in building and managing a pipeline of opportunities by tracking prospects, referrals, and key follow-ups in CRM systems.
• Identifying opportunities for advisor engagement and introduction.
• Maintain ongoing communication with clients and prospects to reinforce relationships and ensure timely follow-ups and touchpoints.
• Support client retention and engagement initiatives through regular check-ins and coordination of review meetings.
• Support execution of business development campaigns.
• Monitor and report on client and prospect activity, pipeline progression and AUA growth support metrics.
• Act as a general administrative and operational resource for the advisor. (ex: printing statements, tax slips).
• Complete a variety of administrative tasks related to account management such as preparing DocuSign information.
• Prepare daily reports for the advisor.
• Provide information, where requested and approved by the advisor, on the status of a client’s account and provide account balances, quotes and other marketing information.
• Maintain client files, ensuring that all documentation and notes are compliant with industry regulations.
• Perform general administrative tasks (ex: prepare letters, client communication pieces, etc.).
• Proactively stay informed and up to date regarding Company policies and procedures and compliance updates.

Benefits

• health insurance
• accident and life insurance
• other unique benefits per location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level