Northeast Associate

Richland Library•Columbia, SC

2d•Onsite

About The Position

Richland Library is seeking to hire a Full-Time Associate at our Northeast location. This role involves direct customer interaction, assisting with library materials, technology, and general inquiries. The Associate will also support departmental needs, maintain library collections, and enforce library policies. They will play a key role in providing excellent customer service and contributing to the library's mission of helping customers learn, create, and share.

Requirements

High School diploma or GED
Two (2) years of directly related experience
An equivalent combination of education, certification, training, and/or experience.

Responsibilities

Works directly with customers locating, checking out, and renewing materials, placing holds, using automated library system.
Assists customers (in-library and on telephone) with basic informational and directional requests.
Assists customers with using PAC terminals, copiers, and other equipment.
Answers reference and technology questions, responds to customer requests, completes complex processes correctly, interprets Library policies and procedures to customer and other staff members, and refers customers to professional staff for assistance as appropriate.
Supports departmental / location needs, including but not limited to, maintaining supplies, statistics, cleaning, checking and trouble-shooting equipment, scheduling and confirming meeting rooms, and maintaining orderliness of the Library’s collection.
Implements best practice standards and assures alignment with guidelines, policies, and procedures.
Answers questions and interprets and communicates general policies and procedures to customers.
Conducts searches for holds and other materials on shelves using printouts and lists.
Empties materials return boxes, transports materials and processes returned items.
Gathers, compiles, or submits required data and statistics.
Handles fees and payments.
Enforces the Richland Library Code of Conduct and follows established guidelines.
May assist with programs and trainings for diverse audiences including but not limited to, story times, film showings, and technology trainings.
Follows organizational, County, and public health and safety guidelines and protocols and performs job functions in a safe manner; reports all safety hazards per established policies and procedures.
Attends and participates in staff and professional group meetings; stays current on new trends and best practices.
Learns and consistently exhibits Richland Library’s brand promises in all interactions with customers and colleagues; provides outstanding customer service to all internal and external customers; successfully ascertains and meets the individualized needs of each customer.
May be required to work nights and weekends based on organizational responsibilities and job requirements.