Associate, Workforce Operations

LA28•Los Angeles, CA

2d•$70,500 - $82,000•Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The Associate of Workforce Operations will play a pivotal role in the operational planning and execution of Games Time workforce services across a designated group of Olympic and Paralympic venues. Reporting to the Sr Manager of Workforce Operations, this role is responsible for translating strategic workforce plans into executable, venue-specific operations. This includes supporting the coordination of staffing models, workforce services, scheduling, rostering and logistics for paid staff, contractors, and volunteers. The ideal candidate will have operational event experience in workforce or associated functional areas. In addition, the candidate will hold the ability to prioritize key tasks, build rapport with a range of functional areas and venue teams, and navigate complex operational challenges with positivity and creativity.

Requirements

Bachelor's degree preferred or equivalent work experience
Minimum 3+ years' experience in event operations.
Ability to prioritize tasks, escalate issues, communicate effectively, and build rapport with functional areas and venue teams.
Proficient in Excel, project planning tools, and workforce management platforms.

Nice To Haves

Experience leading venue-based teams beneficial.
Previous experience working with volunteers and contingent workforce is a plus.

Responsibilities

Act as main point of contact for workforce planning activities across a designated cluster of venues, ensuring spaces, staffing levels and role assignments meet operational requirements.
Collaborate with critical operational delivery Functional Areas including but not limited to; Event Venue Management, Transport, Food and Beverage, Uniforms, Volunteer Management - to confirm operational needs and ensure workforce delivery aligns with venue operating plans.
Manage key tasks around planning of workforce services, including transport, food and beverage, accommodation and more.
Collaborate with the team to ensure venues address key workforce topics related to labor law and best practice.
Serve as a liaison between Functional Area leads and the central workforce planning and operations teams to ensure timely issue resolution and service continuity.
Act as the point of contact for workforce troubleshooting and service escalations at assigned venues.
Manage daily operational briefings and reporting during the Games.
Work with Volunteers, Technology, Accreditation, Uniforms, and Workforce Systems teams to ensure full integration of services at the venue level.
Support the Sr Manager with tasks related to cross-functional projects ensuring the timely and fiscally responsible planning and development of required Games Time workforce services.
Ensure consistent application of workforce policies, standards, and tools across all assigned venues.
Maintain workforce planning tools and tracking systems, providing regular updates and insights to inform resourcing decisions.
Ensure venue issues are tracked and reviewed through the Radio Tracker.
Analyze and escalate venue issues in the Radio Tracker where the Workforce Team have been tagged as responsible.