Associate VP, Services Procurement

Humana

14d • $184,800 - $254,100 • Remote

About The Position

Services represent one of the organization’s most consequential sources of capability, capacity, transformation and external spend. The Associate Vice President, Services Procurement will lead the enterprise strategy for contingent workforce, outsourcing and offshoring, consulting and clinical services, converting third-party services into measurable business outcomes, workforce agility, operating leverage and sustainable value.
The AVP will serve as the senior Procurement partner to leaders across the Insurance segment and Corporate Services, helping shape operating-model, workforce and transformation decisions before sourcing begins or a supplier solution is selected.
The leader will bring deep expertise in global business services, business process outsourcing, workforce solutions and complex professional services. The mandate is to strengthen business-case quality, establish clear make, buy, build, automate and partner choices, create fit-for-purpose commercial models, manage transitions and hold providers accountable for committed outcomes.
Success will be measured by whether business leaders make better services and workforce decisions, transformations deliver their promised value, and suppliers improve performance and innovation.

Requirements

• 15+ years of progressive experience in Procurement, Strategic Sourcing, Global Business Services, Business Process Outsourcing, Workforce Solutions, Consulting, Supplier Management or related commercial leadership roles.
• 10+ years of people leadership experience, including success building, transforming and retaining high-performing teams.
• Deep expertise in several relevant domains, including contingent workforce, outsourcing and offshoring, consulting, managed services, business process services or clinical services.
• Demonstrated experience designing or sourcing global business services models, including retained-organization design, service placement, transition and provider governance.
• Exceptional business-case acuity, including baseline validation, fully loaded cost analysis, productivity, implementation, transition, stranded cost, retained cost, risk and benefit realization.
• Demonstrated success leading complex services portfolios, executive-level transformations and high-value strategic negotiations.
• Expertise in services commercial models, supplier economics, labor markets, rate structures, service levels, benchmarking, productivity and outcome-based constructs.
• Proven ability to advise segment presidents, functional executives and other senior leaders and influence decisions without relying on positional authority.
• Track record of delivering material enterprise value while protecting service quality, workforce experience, customer or member outcomes, compliance, resiliency and risk.
• Experience navigating complex transitions, change management, supplier remediation and exit strategies.
• Experience operating across highly matrixed business, Finance, HR, Legal, Risk, Compliance, Technology and Procurement organizations.
• Bachelor’s degree or equivalent relevant experience.

Nice To Haves

• Experience in a Fortune 500, healthcare, insurance, highly regulated or similarly complex enterprise.
• Experience with clinical or healthcare services, delegated arrangements, regulated operations or customer-facing service delivery.
• Experience leading large-scale outsourcing, offshoring, shared-services or global business services transformations.
• Experience with managed service providers, vendor management systems, direct sourcing and external workforce analytics.
• Experience applying analytics, AI, automation, process mining or digital tools to services strategy and transformation.
• Advanced degree or relevant professional certification.

Responsibilities

• Serve as the Strategic Services Partner to Business Leaders
• Lead Enterprise Workforce, Outsourcing and Services Strategy
• Raise the Standard for Business Cases and Transformation Decisions
• Drive Commercial Strategy and Complex Negotiations
• Build a High-Performing Contingent Workforce Model
• Shape Strategic Consulting and Clinical Services
• Build a Modern, Commercially Formidable Team

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree