Associate Vice President, Service Simplification

Humana • Work at Home - Kentucky, KY

3d • Remote

About The Position

The Associate Vice President (AVP), Service Simplification is responsible for leading a new, enterprise-wide service offering that supports Humana’s highest-priority transformation initiatives. This role owns a newly introduced technology platform that leverages artificial intelligence to capture, analyze, and optimize business processes at scale. The AVP will oversee the identification, prioritization, and automation of enterprise processes, ensuring improvements deliver measurable cost reduction, operational efficiency, and enhanced associate experience. In addition, this role is accountable for enterprise software that tracks inquiries and service requests across both IT and HR, feeding integrated service desk operations. Following process analysis, this leader determines the appropriate technology solutions and establishes prioritization for automation efforts. The role requires close collaboration with senior leaders across the enterprise to align priorities based on cost, resource availability, and business impact. Given the scope and impact of this role, the AVP will operate with a high degree of autonomy and accountability, driving outcomes that materially improve how work is performed across the organization.

Requirements

• Master's Degree
• Bachelor’s degree in Business, Project Management, Information Technology, or a related field; Master’s degree preferred.
• 8+ years of progressive leadership experience in portfolio management, process improvement, automation, or related disciplines.
• Demonstrated success leading large-scale, complex initiatives with significant organizational impact.
• Strong analytical, organizational, and communication skills, with the ability to influence executive stakeholders.
• Proven experience building and leading high-performing teams in dynamic, transformation-oriented environments.
• Software QA testing multi-tier enterprise web applications
• Strong experience with white-box, web-service integration and server back-end testing.

Nice To Haves

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Responsibilities

• Develop and execute the strategy and operating approach for the enterprise service simplification offering.
• Build and maintain a prioritized portfolio of automation and simplification opportunities, presenting recommendations to the Executive Leadership Team based on cost savings and business value.
• Govern large-scale, enterprise systems that support process analysis, automation, and service delivery to maximize value for Humana.
• Partner cross-functionally to identify and advance additional technology-enabled simplification opportunities.
• Ensure automation solutions meet the highest standards of accuracy, reliability, and security, recognizing that failures could result in significant business impact.
• Lead efforts to automate a significant percentage of business processes annually, delivering both headcount efficiencies and increased capacity for higher-value work.
• Establish and build a new team capable of operating seamlessly from inception, while collaborating closely with technology, information security, and business partners to protect proprietary data.
• Operate independently with minimal supervision while maintaining strong alignment with business stakeholders and senior leadership.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager