Associate Vice President Retail Operations

Goodwill Brand•Winston-Salem, NC

3d•Onsite

About The Position

The Associate Vice President of Retail Operations is responsible for setting and executing the overall strategy for multiple regions as well as ensuring that each store operates efficiently, meets sales targets, and delivers exceptional customer service. Goodwill Industries of Northwest North Carolina is a 501(c)(3) nonprofit organization dedicated to providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities. The work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling. Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Requirements

A bachelor's degree is required.
Minimum of 9 to 12 years’ experience in retail, with at least 5 years’ experience managing manager-level team members.
Must have multi-unit leadership experience, demonstrating a track record of increased annual revenue and process improvement.
Leadership skills and business acumen.
Strong communication skills – written and verbal.
Strong Project management skills
Ability multitask and make decisions in fast-paced environment.
Ability to develop and grow internal partnerships and interact cross-functionally with all levels within the organization.
Effective Training Skills for managers
Conflict management skills
Customer Service focus
Advanced skills in Microsoft Office Suite
Valid Driver’s License

Responsibilities

Develops and implements short- and long-term strategies for assigned retail operations region.
Ensures all store locations are meeting assigned financial, production and labor goals as well as cleanliness standards while maintaining consistent processes and practices.
Conducts site visits across various retail stores to review store operations, establishing expectations and developing follow-up procedures and accountability measures that align with company standards and guidelines to ensure stores are running efficiently and effectively which includes merchandising, cleanliness, and safety practices.
Develops and executes strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
Ensures compliance with company and legal policies, procedures, and regulations, including environmental compliance, for multiple retail locations by implementing and monitoring loss prevention, safety, and compliance controls; overseeing safety, operational, and quality assurance routines, developing and implementing action plans, and providing direction and guidance on executing company programs and strategic initiatives including dress code, time and attendance, productivity, customer satisfaction, and hygiene standards.
Drives overall financial performance of the region by developing, reviewing, analyzing, and reconciling financial reports; determining trends and areas of opportunity; advising retail managers and leadership on cost control methods; and resolving budgetary issues (managing profit and loss, adherence to financial sales objectives and staying within allocated budgets).
Provides day-to-day supervision and development opportunities for Regional Directors in multiple regions by hiring; providing direction; setting expectations; holding directors and managers accountable; rewarding; and guiding the development of retail leaders.
Fosters a culture that builds morale by creating, managing, and maintaining a positive connection between leadership and team members promoting an open flow of communication. Regularly recognizing others' contributions and accomplishments.
Works to effectively resolve conflicts that arise in the workplace to minimize disruption to the operations and partnering with HR, Loss Prevention and other leaders on the recommendation and administration of discipline when necessary.
Ensures timely resolution of all elevated inquiries from customers, retail managers, team members and leadership, consistently responding within a 24 to 48-hour timeframe.