Corporate and Workplace Solutions, On-Site Solutions – Property Management and Workplace Experience, Associate/Vice President
About The Position
The Corporate and Workplace Solutions division, which includes Corporate Services and Real Estate (CSRE) and the Office of Global Security (OGS), focuses on driving productivity, ensuring business flow, and maintaining safety and security. CSRE manages the firm's global real estate portfolio and provides services like market development, document management, and hospitality. OGS is responsible for protecting the firm's people, assets, and reputation through various security measures. The team seeks achievement-oriented, creative individuals who thrive in a diverse environment and are motivated by tangible results. Property Management is tasked with the daily operations of the firm's owned and leased real estate assets across the Americas. This role also involves enhancing workplace experience, improving service delivery, developing processes, and reviewing design standards for new assets. The ideal candidate will possess an owner's mindset, focusing on stewardship, financial discipline, operational excellence, and long-term value creation. This role collaborates with On-Site Solutions, Environmental and Social Governance (ESG), and Real Estate Development and Planning teams to optimize efficiency and productivity.
Requirements
- Bachelor’s Degree
- 10+ years of relevant Property Management or Hospitality experience in facilities operations or large-scale hotel operations
- 5+ years managing and developing a team
- Strong vendor management and client engagement skills
- Innovative mindset that is acutely focused on improving the workplace experience
- Ability to write reports, develop presentations, and communicate concepts to management personnel is essential
- Strong communication skills
- Proficient with the suite of Microsoft Office software
- Strong communication and interpersonal skills.
- Detail oriented and highly organized.
- Strong customer service skills.
- Skilled in time management and the ability to prioritize tasks.
- Excellent critical thinking and problem-solving skills.
Responsibilities
- Develop and maintain relationships with key client stakeholders at multiple levels within the organization.
- Interact with key OSS stakeholders and clients on timely issue resolution and operational improvements.
- Work with regional and global teams to establish and review property management functions and implement cost effective strategies to meet the firm’s business objectives.
- Primary responsibility for evaluating and communicating any risk with potential to impact facility operations resulting from external or internal events, and ensure that appropriate resources and processes are utilized to mitigate risk of business interruption.
- Manage the onsite vendor(s) ensuring that all work is performed in accordance with the firm’s policies.
- Analyze contract provisions and requirements to ensure contracts are executed in accordance with outlined service level agreements.
- Develop and manage the annual operations and capital budgets for all facilities relating to property management services.
- Work with the Real Estate Development team in developing property management design and construction standards that provide the basis of requirements for consultants, vendors, and internal stakeholders.
- Act as the Facilities team representative & stakeholder for FF&E requirements for all new construction and expansion activity.
- Participate in real estate planning, design, development and execution of capital projects, including drawing reviews, and selection of sustainable FF&E assets.
- Monitor and analyze key performance indicators to track operational performance and implement corrective actions.
Benefits
- Discretionary bonus
- Competitive benefits and wellness offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
