Associate Vice President of Field Operations

Flagger Force, LLC•Atlanta, GA

36d•Onsite

About The Position

The Associate Vice President of Field Operations (AVP) is a senior leader who manages and grows a regional portfolio of operational execution. This portfolio will include a leadership hierarchy in charge of maintaining excellent relationships with strategic clients and managing downstream management focused on contract and retail customers. Additionally, they will be focused on ensuring outstanding performance and the well-being of front-line staff working in this region. The AVP will develop and maintain strong senior-level customer relationships within and outside of their region. The AVP will also ensure that Flagger Force executives, directors, and managers develop strategic client linkages across their portfolio. Furthermore, the AVP will support and manage the Directors of Field Operations (DFO) in developing strong relationships focused on strategic & key contract customers and Flagger Force front-line staff in order to maintain cohesive field organization. To ensure customer satisfaction with our services, the AVP will lead strategic efforts such as planning, balancing, and prioritizing field service activities. This function is crucial to the effective and successful execution of projects, the delivery of services, and the achievement of shared operational goals. The AVP will report directly to the CEO and collaborate with the VP of Sales, VP of Operations, senior management, and team members to ensure field strategy is fully aligned with corporate strategy.

Requirements

Bachelor's degree in a relevant field (e.g., engineering, business management).
10+ years of in operations management, preferably in a leadership role.
Experience working with utility companies
Ability to develop and grow client relationships
Excellent leadership and interpersonal abilities.
Knowledge of relevant industry regulations and standards.
Proficiency in using relevant software and technology tools.
Commitment to safety and compliance.
Communication skills, both verbal and written, to convey their ideas and expectations clearly and persuasively.
Technical skills, such as computer skills, data analysis, and budget management, to oversee the operational aspects of a company's strategy and performance.
Leadership skills, such as motivation, inspiration, and delegation, to manage and empower a team of employees.
Problem-solving skills, such as creativity, critical thinking, and adaptability, to identify and resolve issues that arise in the operations.
Decision-making skills, such as logic, analysis, and judgment, to make sound and timely choices that align with the company's goals and objectives.
Strategic management: being able to oversee a wide range of operational areas that add value to the business by coordinating key clients, stakeholders, and frontline workers to achieve strategic growth and high standards in the field.
Steel toed boots or the ability to obtain prior to employment.

Responsibilities

Develop and implement field operations strategies, objectives, and plans that align with the company's overall goals and objectives.
Manage, balance, and prioritize operational field resources, including personnel, equipment, and budget, to ensure optimal utilization and cost-effectiveness.
Recruit, train, and supervise field personnel, including Directors of Field Operations, Field Managers, Area Supervisors, and other team members. Provide leadership, coaching, and performance feedback.
Oversee and manage the planning, execution, and completion of field projects, ensuring they are on time, within budget, and meet quality standards.
Implement quality control processes and standards to ensure the delivery of high-quality products or services in the field.
Ensure that field operations adhere to safety regulations and industry standards. Enforce safety protocols and guidelines and work closely with our Safety team, including a strong relationship with the Associate Vice President of Safety.
Build and maintain strong relationships with clients, addressing their needs and concerns, and ensuring high levels of client satisfaction.
Monitor and control field operations expenses to optimize operational efficiency and profitability.
Define and track key performance indicators (KPIs) to measure the success and effectiveness of field operations. Implement improvements based on data and analysis.
Identify and mitigate risks related to field operations, including issues that may impact safety, compliance, or project timelines.
Support evolving technology that supports Field Operations and Clients and implement technology solutions as provided.
Strategically align and collaborate with the internal communication team to ensure ongoing, effective communication channels for a highly dispersed front-line workforce.
Drive continuous improvement initiatives within field operations, identifying opportunities to streamline processes and increase productivity.
Prepare regular reports and presentations for executive and senior management, providing updates on field operations performance, challenges, and opportunities.