Associate Vice President of Clinical Solutions

Patient Engagement Advisors • Tampa, FL

4d • Hybrid

About The Position

The Associate Vice President (AVP) of Clinical Solutions plays a vital role in guiding principles, fulfilling the goals of the vision and mission of Patient Engagement Advisors (PEA). This role requires empathy, innovation, collaboration, teamwork, passion, dedication to personal development, and a strong commitment to "know the patient". The AVP is responsible for managing strategic relationships and long-term planning across multiple sites, ensuring operations align with business objectives, evaluating performance, managing risks, and driving growth. The primary focus is to ensure successful operations between PEA and the health systems served, actively participating in client activities, overseeing client accounts, managing relationships, connecting hospital leadership to PEA's work, and facilitating internal leadership development, organizational structure, and workflow. This role ensures client expectations are met, partners are educated, Key Performance Indicators (KPIs) are achieved, training opportunities are identified, new services are developed and deployed, new service line opportunities are identified, services are equipped with necessary workflow design, technology, and resources, and influences budget and overall regional account success. The AVP collaborates with physician practices and identifies potential 3rd party collaborators.

Requirements

• Minimum of bachelor’s degree in healthcare related field: Nursing, Healthcare Administration, Physician Assistant.
• 5-7 plus years hospital based experience required.
• 5 years of management or supervisory experience required.
• Patient experience and patient satisfaction industry knowledge.
• Experience in start-up environments and scaling business operations.
• Success in presenting in front of large groups.
• History of the ability to own a room and influence people.
• Proven history of strong execution and delivery.
• Track record of growth and promotion in other roles.
• Skilled team member: outstanding listener and processor of information with a can-do attitude.
• Outstanding communication skills as evidenced by the ability to build relationships with all levels within an organization.
• Ability to analyze, present and discuss data.
• Ability and willingness to make decisions and take responsibility for follow through.
• Skilled in evaluating teams, their dynamics and intervening as necessary when appropriate.
• Willingness to flex with teams and be present on off shifts.
• Ability to consistently travel between sites.
• Creativity in developing connections with people and building trust and reliability.
• Ability to manage multiple, complex sites and address diverse needs.
• Ability to work in a fast paced, rapidly changing environment.
• Computer skills required: Microsoft Word, Excel, PowerPoint, and Teams.
• Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems).
• Applications on an iPad.

Nice To Haves

• Master’s degree in healthcare related field preferred.
• Process Improvement experience preferred.
• Pharmacy operations understanding preferred.
• Prefer experience in Lean Six Sigma, Black Belt or Green Belt Certification

Responsibilities

• Provides support, guidance, leadership, and motivation to the PEA team members to promote maximum performance maintenance of Standard Operating Procedures.
• Understands, communicates, and achieves all Corporate Key Performance Indicators (KPIs) to customer leadership through regular meetings, data reviews and quarterly report outs.
• Collaborates with the AVP of Operations to create and maintain site specific account plans with site leadership focusing on targets, goals, barriers, current events, and future strategic direction related to the specific location.
• Responsibility for direct service quality results, issues, and challenges between PEA team members and the health system customer.
• Maintains a cadence of daily, weekly, and monthly (ongoing) activity reporting for all required metrics for goal(s) achievement and provides ongoing feedback to PEA corporate and client leadership.
• Collaborate with PEA IT to identify technology optimization opportunities that promote the advancement in leading service delivery.
• Acts as the point of contact for client management and overall delivery against service levels.
• Manages event reporting and resolution.
• Partners with the AVP of Regional Operations to assure consistency of process and execution in the market.
• Reports to higher executives (e.g., COO or CEO), accountable for regional performance metrics.
• Meets as necessary with CEOs, CMOs, CNOs, CFOs, etc at each hospital location.
• Builds and supports a team culture of professionalism through ongoing team communication, collaboration, recognition, and feedback.
• Represents PEA with site specific client leadership by developing ongoing communication and business reviews.
• Reviews and ensures all compliance reports are accurate and in accordance with compliance reporting policies.
• Rounds weekly, monthly and/or quarterly with team members as they engage patients to ensure Standard Operating Procedures are being executed to and understand compliance or non compliance with the procedures.
• Understands team members practice barriers and develops plans in combination with the Deployment Team to eliminate these barriers.
• Partners with external partners: Pharmacy, Nutrition services, Physicians, Bridge Care entities, etc to assure smooth operations. Identifies new partners as market demand requires.
• Attend Readmission meetings and other key hospital based meetings, representing PEA and strategizing on solutions.
• Periodically, actively participates in hospital-specific rounds/huddles to obtain critical information and contribute as a collaborative member of the clinical care team.
• Collects information during rounds and shadowing and identifies areas of opportunity. Works with the Deployment team to take action on these opportunities.
• Responsibility for leadership, management, and executive collaboration for: Client relationships and ongoing program/project status communications.
• Implementation/deployment of new strategies and workflows to ensure consistent, high-quality program delivery.
• In market partnerships (i.e. – local pharmacies, community patient resources, nutrition providers, etc.).
• Team member onboarding support.
• Ensures compliance with PEA and hospital-specific policies, procedures, and training.
• Supports ongoing health system and PEA-required training.
• Maintains compliance with all PEA and health system security and privacy (physical and electronic) policies in all work settings (onsite, remote, virtual).
• Maintains compliance with all PEA and health system patient safety and infection control policies.

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off
• 401k
• Flex Spending Account

What This Job Offers

• Job Type: Full-time
• Career Level: Manager