Associate Vendor Management Specialist

CSC•Salem, IA

1d•Hybrid

About The Position

We are seeking a talented and highly motivated individual to join our team working in a fast-paced, dynamic environment, which encourages collaboration, participation, and creative thinking. An Associate Vendor Management Specialist (CNA) with a focus on business licensing will have oversight of project management, conflict resolution, issuing offices relations, analyzing data and metrics, and maintaining operating systems. As a team member, you will also help to resolve both technical and jurisdictional issues that arise daily.

Requirements

Bachelor’s degree in business, marketing, law or related field, or if no degree, equivalent experience in a consultative customer service/administrative environment
Extensive Business License Knowledge
Energetic self-starter who thrives in a fast-paced, team-oriented environment
Problem-solving skills
Ability to follow instructions; strong attention to detail and accuracy are critical
Excellent planning, organization & prioritization skills, with the ability to manage several projects concurrently
Ability to identify, time-manage, and complete assignments
Ability to self-evaluate performance
Adaptability: willingness and ability to command new skills and responsibilities when necessary
Proven history of achievement and strong performance
Effective written and verbal communication skills
Ability to work independently with minimum oversight and function as part of a team and across teams
Effective time management and strong prioritization skills
Strong critical thinking skills, both proactive and reactive
Strong researching skills
Strong computer skills including proficiency in Microsoft Office and Excel with the ability to integrate information from multiple sources quickly and accurately
Ability to actively engage in group calls

Responsibilities

Building and maintaining business license knowledge
Researching issuing office ordinances and fee schedules
Manage data systems: SharePoint, Salesforce, Client Portfolio, Knowledge Core
Exceptional CLS Business License Knowledge
Ability to analyze business license portfolio data
Communicate with jurisdictional offices at the federal, state, county, and local level to determine licensing and additional requirements
Manage high-volume workload to ensure no missed deadlines
Delegate assignments and tasks effectively and set deadline expectations
Building and maintaining strong interdepartmental and external issuing office relationships
Analyzing business processes to identify available improvements or gaps.
Create and own business process maps
Flexibility and Agility in adapting to team’s needs
Examines data to grasp issues, draw conclusions, and solve problems
Active participation in weekly CNA and other team calls, including leading and scheduling meetings, and identifying and brainstorming agenda items
Ability to proactively manage and complete unscheduled special projects as needed
Partner with Change Management and various business leaders to ensure operational readiness and facilitate internal adoption
Work to ensure that business process outcomes are in harmony with an organization’s strategic goals and enterprise design
Developing and successfully completing yearly shared goals