Associate Underwriter Analyst
About The Position
MedPro Group is an industry-leading Berkshire Hathaway insurance company dedicated to protecting healthcare professionals. In this role, you will provide support to MedPro Group distribution partners through various communication channels, process high-volume transactions with accuracy, and resolve customer inquiries. You will also be responsible for underwriting and processing mid-term adjustments, resolving billing issues, answering coverage questions, and gathering information for new business submissions and renewals. Additionally, you will perform data entry, initial analysis, account setup, and provide technical support to underwriting teams. This role involves assisting with system testing, reporting, performing mass adjustments, and maintaining licensing and education requirements. You will also participate in teams to develop and implement new procedures to enhance customer service operations.
Requirements
- Proven ability to work on a team or operate independently.
- Outstanding interpersonal, oral and written communication skills.
- Proficiency in Word, Excel and being able to learn various company systems to a high level of competence.
- Ability to succeed in high volume environments requiring personal organization, multitasking, & regular reprioritization with short turnaround time on items of high impact.
- Experience in researching and accurately resolving technical subject matter while working under pressure and within time constraints.
Nice To Haves
- Bachelor's degree (preferred).
- High school diploma or equivalent with related experience will be considered.
- Previous experience in insurance or office environment desired.
Responsibilities
- Provide support for MedPro Group distribution partners via phone calls, emails and faxed requests.
- Process high volume, time sensitive transactions with a focus on accuracy and attention to detail.
- Receive, research, document and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfaction.
- Underwrite and process mid-term adjustment requests, resolve billing issues, and answer coverage related questions and price indications.
- Work with independent distribution partners to review and gather needed information for new business submissions and renewal reviews.
- Provide data entry, initial analysis and account set up transactions.
- Work with distribution partners and direct customers to evaluate and process policy change requests to ensure underwriting has complete and accurate information to review.
- Become an expert on MedPro's online application; walk distribution partners through the steps required to complete an application online.
- Provide technical support to our regional underwriting teams.
- Report analysis and resolution.
- Assist with system testing and reporting for new projects.
- Perform mass adjustments, and/or maintenance changes for special projects.
- Complete/maintain required licensing requirements and insurance industry education.
- Participate on teams, which develop and coordinate the implementation of new procedures, to enhance the effectiveness of customer service operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
