Associate Triage Analyst

Proofpoint•Saipan, MP

About The Position

Proofpoint’s People Centric Managed Services (PCMS) team is seeking an Associate Triage Analyst (ATA) to support alert monitoring, triage, and operational checks across supported systems. PCMS delivers advanced information protection by providing deep visibility into data risk—analyzing content, user behavior, and threats through a cloud-native platform to prevent data loss and reduce operational overhead. As an ATA, you will play a key role in monitoring security events for PCMS customers, ensuring timely escalation of issues through established processes, and supporting both internal teams and clients with reporting and insights. You will also help uphold Proofpoint’s commitment to information security by adhering to ISO 27001 ISMS standards, including ongoing training and compliance checks to ensure proper handling of sensitive client data.

Requirements

Strong interest in cybersecurity with a desire to develop technical skills in the field
Associate’s (AA) or Bachelor’s (BA) degree in a related field preferred
Experience analyzing large datasets and identifying key insights
Background in customer service with strong communication skills
Ability to work effectively both independently and within a team environment
Proficiency in Microsoft Excel and the broader Microsoft Office Suite

Responsibilities

Monitor security events for PCMS customers and escalate incidents through approved channels
Support internal teams and customers with reporting, metrics, and analysis from security platforms
Assist in improving monitoring processes and alerting capabilities for PCMS clients
Ensure compliance with ISO 27001 information security standards and company policies
Contribute to maintaining data security integrity through accurate handling of client information