Associate, Title Management

First Help Financial•Needham, MA

10d•Onsite

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. First Help Financial, recently voted and certified as a “Great Place to Work” for five years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth!

Requirements

High school diploma/GED equivalent
1+ years of Administrative, Office Administrator, Clerk, Data entry, and/or Customer Service experience
Passion for working independently to achieve your goals
Positive “can do” attitude
Prior Excel experience
Ability to multitask and detail Oriented
Excellent communication skills

Responsibilities

Manage daily title releases
Manage records of all car titles
Process outgoing mail
Enter VIN numbers into our database
Manage and organize all paperwork, check for completeness (signatures, verify VIN, etc.)
Scanning and filing of documents
Manage the title requests process for custodians
Provide administrative support to management, vendors, and staff as needed
Daily outbound calls to dealership and customers for payoff and title information
Daily inbound calls on the title department’s direct line, addressing inquiries and resolving title-related issues