Auto Title Clerk

Centex Auto Title•Austin, TX

2d•$19 - $20•Onsite

About The Position

Centex Auto Title is seeking an energetic, customer-focused Associate Title Clerk to join their growing team at the FM812 branch. In this role, the Associate Title Clerk will guide clients through their title and registration needs, ensuring accuracy and compliance in every transaction, and aiming to make the process a smooth and positive experience. The company is a fast-growing small business providing DMV and County services such as issuing license plates for trucks, cars, motorcycles, and more. They are licensed by the county and state but fully independent, and pride themselves on making the title and registration process painless for customers. The company emphasizes its supportive, inclusive team environment and offers opportunities for growth.

Requirements

High school diploma or equivalent; additional education or relevant certifications are a plus
Previous experience in the automotive industry, specifically with title and registration processes, is preferred
Customer service experience: 1 year (required)
Google Suite experience: 1 year (preferred)
Excellent organizational, written, and verbal communication skills
Proficient computer data entry skills and the ability to navigate multiple computerized information systems
Adaptability, flexibility, and strong attention to detail
Positive attitude and willingness to learn
Bilingual in English and Spanish (required)
Valid driver's license (required)
Able to pass a pre-employment criminal background check

Nice To Haves

Additional education or relevant certifications
Previous experience in the automotive industry, specifically with title and registration processes
Google Suite experience: 1 year

Responsibilities

Guiding clients through the title and registration process: Serve as the main point of contact for customers during title and registration transactions, explaining the title transfer and registration renewal processes clearly and confidently.
Processing automobile registrations and title transfers: Ensure accuracy of documentation and adherence to legal requirements, working closely with relevant government agencies to keep things moving quickly.
Being an expert in the field: Stay current on title and registration laws, regulations, and industry best practices, and share that knowledge with colleagues and clients.
Maintaining rigorous standards of excellence: Bring a keen eye for detail, precision, and thoroughness to every task, following established processes to keep quality consistently high.
Creating a positive, memorable experience for every customer: Build genuine relationships, meet needs with professionalism and empathy, and go the extra mile to exceed expectations.