Associate, Telecommunication Services

University of Missouri Health Care • Columbia, MO

1d • $15 - $24 • Onsite

About The Position

MU Health Care is looking for a personable and proactive individual to join our team as a Communication Services Associate. If you excel in creating welcoming environments and have a knack for providing exceptional customer service, we want you on our team. The ideal candidate is someone who thrives in a dynamic setting, effortlessly balancing multiple tasks while maintaining strict confidentiality and a positive attitude. Your ability to handle inquiries with professionalism and manage critical communication systems will make you an integral part of our first-line support. Join us and be the friendly face and voice that enhances every visitor's experience at MU Health Care.

Requirements

• One year of related, clerical, or customer service experience, education may be used in lieu of experience.

Responsibilities

• Maintain assigned post in hospital lobbies or switchboard offices.
• Cordially greet visitors and patients.
• Ascertain patient and/or visitor needs, answer questions, give directions, and/or assist as needed.
• Answer and direct incoming calls to the health system and to the hospital(s) emergency response line, send notifications, and respond to alarms and emergency response protocol as required.
• Provide monitoring and notifications related to various regulatory and security systems; including but not limited to, fire alarm, medical gas (oxygen, vacuum, and medical air), access intercom system, closed circuit television, intrusion alarms, panic/duress alarms.
• Use of switchboard equipment to best advantage to answer and process calls as efficiently as possible.
• Document calls by recording caller name and call back phone number accurately and completely.
• Follow up to ensure necessary action has been taken.
• Perform required tasks related to visitor check in processes.
• Complete vetting processes and issuance of identification to visitors per visitation policy and utilization of computer systems.
• Verify employee, vendor, and visitor badges.
• Assist vendors as needed.
• Monitors the overall appearance of the hospital entrance.
• Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary.
• May complete unit/department specific duties and expectations as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed