Associate TechOps Administrator
About The Position
The Associate TechOps Administrator provides technical service delivery for The RealReal, primarily provisioning employee hardware—including desktops, laptops, phones, tablets, and accessories—and application access. The role contributes to technical projects, audits, and quality assurance, and works with colleagues across departments and executive levels to understand technical needs, address problems, and implement solutions that support a positive employee experience. As the employee gains experience, the role offers exposure to more advanced troubleshooting and system administration to prepare for advancement to TechOps Administrator. The position is located in Phoenix, Arizona and reports to the TechOps Manager. Travel of 10% is required.
Requirements
- Strong technical aptitude; professional IT experience or education is a plus.
- Experience using macOS, Windows, iOS, and Android devices.
- Strong writing skills and the ability to clearly document work and communicate meaningfully with end users, vendors, and business partners.
- Excellent communication skills, including the ability to explain technical details in an understandable way and interact positively with end users.
- Demonstrated ability to work in a fast-paced, iterative, deadline-driven environment.
- Ability to collaborate closely with teammates and non-technical employees to drive cross-functional business initiatives.
- Curiosity and a strong desire to understand how and why things work.
- Ability to organize, prioritize, and meet established deadlines.
- Ability to travel 10%.
Nice To Haves
- 6–18 months of professional technical support experience.
- Technical degree or certifications.
Responsibilities
- Respond to the daily queue of service requests in a timely and efficient manner.
- Record, track, and document ticket information, escalating problems to appropriate teams when required.
- Perform employee onboarding and offboarding.
- Receive, test, and provision endpoint hardware, including laptops, desktops, phones, and peripherals.
- Manage, update, and maintain records in the asset management tool.
- Assist with basic hardware and application troubleshooting as delegated by senior TechOps staff.
- Assist the team with regular audits and technical projects.
- Maintain audio/video and conferencing equipment.
- Keep IT equipment and spaces organized.
Benefits
- Employee Stock Purchase Plan.
- 401(k) with company match.
- Medical, dental, and vision insurance.
- Paid parental leave.
- 9 paid company holidays.
- 18 paid time-off days, accruing from the first day of work.
- Depending on role, employees may also be eligible for a bonus program and incentive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
