Copy of Associate Technical Support Specialist

Lumistry • Boiling Springs, SC

11d

About The Position

The Associate Technical Support Specialist will take phone calls, respond to emails, and create tickets related to IVR, Telecom/Phone, and other solutions for clients, working closely with pharmacy staff to assist them in achieving their goals. The Technical Support Team collaborates closely with other teams including Implementation, Marketing & Sales, Success & Retentions to solve customer issues and provide a superior support experience.

Requirements

• Excellent customer service skills
• Ability to answer a high volume of calls and/or emails daily
• Strong listening, verbal and written communication
• Innovative, quick learner, and good teammate
• Strong organizational skills including attention to detail and multi-tasking
• Comfortable learning new tools and being creative to solve problems
• Able to work in a versatile fast-paced environment
• Keep up with changing healthcare and technological industry

Responsibilities

• Provide customer support for incoming requests over the phone, email, and document through our Salesforce CRM System
• Ask questions to determine nature of inquiry and walk customer through features, functionality, and general configuration
• Troubleshooting common issues with a product or service
• Provide customer with included instructions to remotely connect to their machine
• Follow up with customers to ensure that inquiries have been addressed
• Follow KB Articles and guidance from team members to solve customer inquiries
• Configure IVR Greetings, Auto Attendant / Menu Options, and phone settings with provided training and guidance
• Provide an excellent customer experience deploying quality solutions and train the pharmacy on best practices utilizing our solutions
• Other tasks and projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed