Associate Technical Support Specialist, Service Desk

Carvana • Tempe, AZ

48d • Onsite

About The Position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

Requirements

• High School diploma or equivalent.
• Ability to work between the hours of 5:00 AM and 7:00 PM Mountain Standard Time.
• Minimum 1-2 year experience in a technical call center environment.
• Functional knowledge of Microsoft operating systems and office applications; big plus if you have experience with G Suites, Okta, Slack, Zoom, Confluence, ServiceNow and Jira.
• Ability to blend creativity, problem solving, and technical skills to support end-users.
• Experience with all major types of mobile devices (iOS, Android, Windows, Chrome).
• Top-notch customer service experience.
• The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind.
• Must be able to read, write, speak, and understand English, bonus points if you know Spanish too.
• Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 70 pounds up to 20 feet.
• Requires excellent visual acuity and manual dexterity.

Responsibilities

• Deliver exceptional customer service to our internal customers.
• Serve as our first line of IT support to all our incoming calls and IT tickets.
• Be confident and comfortable when interacting and communicating with customers via email, phone, chat, and in-person.
• Ability to prioritize and multitask.
• Accessing support tools, and additional support staff while providing prompt and professional communication.
• Review incoming ServiceDesk tickets to diagnose problems, gather additional information, identify solutions, assign to other IT resources as applicable and log and track incidents.
• Use excellent judgment skills to be able to properly evaluate situations and determine if the issue can be resolved quickly over the phone/email or be escalated appropriately.
• Have excellent communication skills. You have a natural ability to share and receive information inside and outside your team.

Benefits

• Full-Time Hourly Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees