Viewer Technical Support Desk

Daystar Television Network • Bedford, TX

1d • Onsite

About The Position

Daystar Christian Television Network is searching for an experienced Viewer Technical Support Desk to work in our RF Engineering Department located at our Headquarters in Bedford, Texas. Must be a Christian committed to the Gospel of The Lord Jesus Christ. Summary Serve as a Daystar Viewer Technical Support Desk Representative for Daystar's Engineering Services Division. Duties include receiving calls, emails, and other forms of correspondence from Daystar viewers and signal distribution partners and providing customer support by aiding them in answering technical questions and other technical needs. This position would start as a first shift office position for training and potentially may move to second shift office position.

Requirements

• A high school diploma (or equivalent) and a minimum of two years of relevant call center experience are required.
• Accustomed with the Holy Bible.
• Ability to work alone or with a team in a fast-paced deadline driven environment.
• Strong organizational skills and the ability to pay close attention to detail, while handling multiple simultaneous projects under deadline pressure, with exceptional follow through.
• Excellent phone skills and professional manners.
• Strong interpersonal skills are required.
• Proficiency with Microsoft Outlook, Word, Excel, Access, SharePoint, and other office related computer programs.
• Possess a valid driver's license and good driving record, as some travel may be required for this position.
• Must be able to sit (and walk) at workstation for extended periods of time.
• Must be able to lift up to 40 pounds or greater
• Must be able to work extended hours during events and/or as assigned
• Must pass background checks.

Nice To Haves

• Christian counseling experience is a plus.
• Prior Military service is a plus.

Responsibilities

• Viewer technical correspondence and customer support communications.
• Daystar Engineering asset management and readiness duties.
• Daystar Engineering shipment and logistical support.
• Engineering Services Division, clerical related support tasks for RF Engineering and Studio Engineering Departments.
• Manual labor when required.
• Other duties and other special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED