Viewer Experience Advocate

TEKsystems • San Antonio, TX

5d • $18 - $18 • Onsite

About The Position

We are seeking skilled Customer Service Representatives (Viewer Experience Advocates) to join a high-performing team supporting a major global streaming platform. In this role, you will handle viewer inquiries via phone and chat, providing exceptional customer support and troubleshooting assistance to ensure a seamless streaming experience.
This is a great opportunity for individuals with strong communication skills, previous customer service experience, and the ability to thrive in a fast-paced, high‑volume environment.
This position is 100% onsite for the first 90 days. After conversion, employees may be eligible for remote work based on performance and meeting home‑office technical requirements.

Requirements

• High school diploma or GED (required; must be provided for onboarding)
• At least 1 year of customer service experience
• Must pass a Call Center Telephone Skills assessment
• Strong verbal and written communication skills
• Proficiency in Windows OS, Google Docs, MS Word & Excel
• Fast typing and excellent computer navigation skills
• Familiarity with streaming platforms and devices
• Reliable transportation and ability to work flexible schedules
• Comfortable working holidays, weekends, and during major televised events

Nice To Haves

• Preference for call center experience

Responsibilities

• Assist viewers via phone and chat with:
• Account and billing questions
• Basic troubleshooting and streaming issues
• Content inquiries
• Navigation of apps and websites
• Recommend appropriate streaming products during each interaction
• Navigate multiple systems and tools
• Document all viewer interactions accurately
• Maintain high productivity in a fast-paced environment (50–70 contacts per day)
• Adapt to changing priorities and product updates
• Perform additional duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees