Customer Technical Support Specialist Help Desk
About The Position
SGP Recruiting provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is a family of SBA-certified Native American Tribal 8(a) and multi-certified companies delivering IT, management consulting, and general construction solutions to the Federal Government and commercial sector. They are seeking Help Desk Customer Service Support Specialists to join them on a proposal effort. The Customer Technical Support Specialist (Help Desk) provides Tier I/II support using tools such as BMC Remedy and ServiceNow. Responsibilities include troubleshooting user issues, tracking incidents, resolving trouble tickets, and escalating complex issues as necessary. Work Location: On-site; not remote: Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA. Employment would begin upon contract award
Requirements
- Two years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC’s Remedy and ServiceNow
- Clearance: Active Secret
- Certification: IAT II level with a T3 investigation.
- Must sign a Letter of Intent.
Responsibilities
- Troubleshooting user issues
- Tracking incidents
- Resolving trouble tickets
- Escalating complex issues as necessary
Benefits
- Company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options
- Company-paid life and disability insurance
- 401k retirement savings plan with employer match
- 11 company paid holidays per year
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
