Help Desk Support Specialist
About The Position
The successful candidate will be expected to: Support all RCIL business applications by troubleshooting problems, providing technical support and supporting end users. Responsible for hardware, software, networking troubleshooting and maintenance throughout all levels of the organization. Prioritizes and addresses help desk requests. Escalates unresolved requests. Keeps logs and records as required. Responsible for the installation, configuration, maintenance, and troubleshooting of VOiP systems. Act as a liaison between RCIL and business application vendors. Create, maintain, and distribute application documentation, manuals and training materials. Assists all staff in maintaining the highest level of security and availability of all organization IT systems and components. Perform the following daily, weekly, monthly IT task including, but not limited to: inventory control, process documentation (user and applications), computer troubleshooting and repair, and help desk staffing. Maintain user access to systems within defined security roles. Assist with onboarding/offboarding by setting up and decommissioning user equipment and access. Maintain inventory of all equipment, software and software licenses. Provides initial and ongoing training to staff on software, hardware and systems use as needed.
Requirements
- Microsoft Windows operating systems.
- Microsoft Office and various other software applications.
- Basic PC hardware.
- Principles and theories of network systems and management.
- Internet technologies and products.
- Excellent communication and customer service skills.
- Strong troubleshooting, prioritization, and problem-solving skills.
- Ability to work as a member of a team as well as individually with minimal supervision.
- 2 years' computer help desk experience
Nice To Haves
- Associate’s degree in information technology, Computer Science or equivalent preferred. May substitute equivalent certification or work experience.
Responsibilities
- Support all RCIL business applications by troubleshooting problems, providing technical support and supporting end users.
- Responsible for hardware, software, networking troubleshooting and maintenance throughout all levels of the organization.
- Prioritizes and addresses help desk requests. Escalates unresolved requests. Keeps logs and records as required.
- Responsible for the installation, configuration, maintenance, and troubleshooting of VOiP systems.
- Act as a liaison between RCIL and business application vendors.
- Create, maintain, and distribute application documentation, manuals and training materials.
- Assists all staff in maintaining the highest level of security and availability of all organization IT systems and components.
- Perform the following daily, weekly, monthly IT task including, but not limited to: inventory control, process documentation (user and applications), computer troubleshooting and repair, and help desk staffing.
- Maintain user access to systems within defined security roles.
- Assist with onboarding/offboarding by setting up and decommissioning user equipment and access.
- Maintain inventory of all equipment, software and software licenses.
- Provides initial and ongoing training to staff on software, hardware and systems use as needed.
Benefits
- PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.
- Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available.
- Wellness program with the ability to earn an additional 3 PTO days a year.
- 401K with up to 10% employer investment.
- Heavily subsidized Health Insurance with co-pays.
- Vision and Dental insurance.
- Flexible Spending Accounts-Medical and Dependent Care.
- Monthly contribution towards dependent care. (to offset childcare costs)
- Company paid Life Insurance and Identity theft protection. (LifeLock)
- Employee Assistance Program.
- Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.
- Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
- Free covered parking.
- Additional benefits available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
