Help Desk Support

TEKsystems•Plainfield, IL

1d•$17 - $19•Onsite

About The Position

We are seeking a Help Desk Support Specialist to provide first‑line technical support to end users experiencing issues with computer hardware, software, and communication systems. This role focuses on Level 1 incidents such as password resets, troubleshooting basic system access issues, and resolving common user‑reported problems. More complex issues will be escalated to Level 2 support. A training period will be provided to ensure familiarity with internal systems and processes.

Requirements

Associate or Bachelor’s degree in IT, Computer Science, or equivalent combination of education and experience
Minimum of 2 years of experience in IT support, preferably within a Help Desk or Service Desk environment
Strong communication skills and ability to clearly explain technical concepts
Solid understanding of common hardware, software, and networking fundamentals
Highly self‑motivated, organized, and goal‑oriented
Proficiency with troubleshooting tools and productivity software (e.g., MS Word, Excel, etc.)
Strong knowledge of Windows-based systems, PC operating systems, and basic networking
Ability to work under pressure while maintaining attention to detail
Strong analytical thinking and problem‑solving abilities
Adaptable and flexible when responding to changing priorities
Patient, empathetic approach when assisting frustrated users
Customer‑focused attitude and ability to collaborate effectively in a team

Responsibilities

Respond to initial support requests via phone, email, or ticketing system
Log all user interactions and support activities accurately
Provide technical guidance and problem‑solving assistance to end users
Troubleshoot and resolve routine hardware, software, and network issues
Perform basic setup, configuration, and repair of workstations and related equipment
Document issues, resolutions, and follow‑up actions
Deploy and assist with installation of IT hardware, software, and system upgrades
Identify potential issues or risks related to changes in the IT environment
Support planning activities for system installations or updates
Provide basic user training and system usage assistance
Recreate or emulate user‑reported issues to aid in troubleshooting
Follow established technical procedures, standards, and escalation guidelines
Prioritize tickets, monitor progress, and escalate appropriately when needed