Help Desk Support I

Litehouse • Hurricane, UT

1d

About The Position

Are you passionate about technology and helping others? Litehouse is looking for a Help Desk Support I to join our team and serve as a trusted first point of contact for IT-related issues. In this role, you'll provide technical support to employees across the company-troubleshooting hardware, software, and access issues with professionalism and a strong customer-service mindset.
Whether you're just starting out or growing your experience in IT, this is a great opportunity to work in a collaborative environment where your contributions make a real difference.

Requirements

• 2+ years of experience in IT support or related field preferred
• Associate's degree or equivalent combination of education and experience
• A+ Certification preferred (or equivalent experience)
• Solid troubleshooting and diagnostic skills
• Ability to communicate clearly and professionally with non-technical users
• Detail-oriented, organized, and able to work independently in a fast-paced setting
• Strong interpersonal skills and a positive, solution-focused attitude

Responsibilities

• Provide technical support: Delivery timely end user support through ticketing systems. phone, email chat, remote tools and in-person
• Troubleshoot & Resolve: Diagnose and resolve hardware, software and system configuration issues across all devices. Partner with IT Teams to resolve complex issues and deliver a positive customer-focused support experience
• Support Manufacturing Operations: Provide on-site and remote technical support for manufacturing environments to ensure production uptime
• Manage Tickets & SLAs: Monitor service desk tickets, perform initial triage, escalate as needed, and meet established service level agreements
• Support employee onboarding: Set up computers and mobile devices, grant system access and provide basic technology training for new employees
• Install & maintain systems: Perform hardware maintenance, lifecycle refreshes, software installations, updates and patching in compliance with standard
• Document & Follow best practices: Maintain accurate documentation of issues, assets, and procedures while following IT and Security standards

Benefits

• 401(k) with generous company match
• Medical, dental & vision insurance
• Life insurance and disability coverage
• Paid time off and holidays
• Employee stock ownership plan (ESOP)
• Career development and internal promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree